Duty Manager

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Named in The Times Best Places to Work 2026 and Code Hospitality’s Happiest Places to Work 2025, Nell’s offers real career progression, proper development and the chance to be part of something exciting as we grow. 

Who We Are 

Nell’s is a neighbourhood bar serving up New York style pizza (‘za) with one simple purpose: to create spaces filled with happy faces, where everyone is welcome, from our team to our guests. 

We now run five Nell’s sites across Greater Manchester, plus Port Street Beer House in the Northern Quarter. Our own dough kitchen, The Archway, supplies them all, and our Slices & Ices sites are at the Etihad and Freight Island, with Trinity Kitchen in Leeds coming soon. With more growth on the way, there’s never been a better time to join us. 

Our Values 

• Be Real - Honest, fair, down-to-earth, and inclusive. Be yourself - we celebrate individuality. 

• Bring It - Show up, bring your A-game, and keep the good times flowing. 

• Create Sparks - Full of energy, big ideas, and fresh ways of doing things. Got suggestions? We’re all ears! 

• Care A Lot - Purpose-led, people-focused, and committed to sustainability. 

What You’ll Be Doing 

As Duty Manager, you run the show on shift. You’ll lead the Front of House team and work with the kitchen managers to deliver House Party Hospitality from open to close. 

Guests 

• Run shifts that deliver House Party Hospitality, from the welcome to the last goodbye. 

• Lead your team to create Wow Moments, the little touches guests are still talking about on the way home. 

• Work with the kitchen to deliver the quality our guests expect, Every Pizza Perfect. 

• Keep an eye on reviews and feedback, celebrate the wins and fix what let a guest down. 

People 

• Own recruitment for your bartenders, hosts and floor team: post the ads, interview, and make the offers. 

• Give every new starter a proper welcome, so they’re confident from their first shift. 

• Coach your team on the floor and work with our trainers to help the team develop their skills. 

• Run appraisals and give honest feedback, so everyone knows where they stand and where they’re heading. 

• Handle conduct issues fairly, from investigations to supporting the GM and AGM in disciplinaries. 

• Get the team’s voice heard through surveys, and help turn their feedback into real changes. 

• Lead your site’s charity fundraising. Quizzes, 10k runs, danceathons: it’s your call. 

Business 

• Flex staffing through the shift as sales rise and dip, so we hit our wage targets. 

• Keep our 5-star standards, making sure daily and weekly cleaning and compliance get done. 

• Do the weekly stocktake and place orders, so we never run out of the good stuff. 

• Open and close the venue safely, so the building and the team are looked after. 

• Keep on top of the daily financial admin, accurate and on time. 

What We’re Looking For 

• Experience running shifts in a busy bar or restaurant. 

• Someone who loves people, guests and team alike, and leads by example. 

• Calm, organised and quick-thinking, a leader + problem solver!

• Happy working evenings and weekends. 

Where It Can Take You 

From Duty Manager, the next step is Assistant General Manager. We’ll fund your First Aid, Fire Safety, and back you with our tailored management training tools to get you there. 

What’s in It for You? 

• Competitive Salary - Paid fairly for the work you put in. 

• Grow With Us - A tailored management training programme, fully funded qualifications and real internal progression. 

• Perks Galore - Free food and drink on shift, plus 50% off food and 25% off drinks at all our sites when you’re not working. 

• TiPJAR - 95% of tips go straight to your site team, and 5% goes to our dough team at The Archway, who make the dough behind every pizza. Your share is paid into your TiPJAR wallet every week, and you can withdraw it whenever you like. 

• Rotas 2 Weeks Ahead - So you can actually plan your life. 

• EAP Support - 24/7 confidential support from Health Assured for you and your family, including up to 10 counselling sessions a year and the Wisdom wellbeing app. 

• Enhanced Sick Pay - 10 days of paid company sick pay a year. 

• Enhanced Maternity & Paternity - An enhanced policy for all team members. 

• Celebrations - Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year. 

• Travel Perks - 50% off late-night taxis to get you home safely after work. 

• Inclusive Culture - A welcoming, fun workplace where everyone belongs. 

• Make a Difference - Get involved in sustainability initiatives, community projects and charity events. 

• Stream - Access your wages early when you need to, track what you’ve earned and get discounts at high-street brands. 

Ready to run the show at Nell’s? 

NYC > MCR - Let’s do this!