Policy Writer

About the role

Great policies only make a difference when they’re understood and used on the ground. As our Policy Writer, you’ll make sure the policies and procedures across all our care homes are reviewed, clearly communicated and consistently applied, so that our teams feel confident and our residents receive safe, high-quality care.

This is an office-based role at our Central Support office in Basingstoke. It includes some national travel, occasionally with nights away, to visit our homes and see policy in practice.

What you’ll do

• Roll out policy: Review existing policies, create new ones where needed, and coordinate the introduction of new and revised policies across our homes, working with operational and compliance teams to localise them where appropriate.
• Bring people with you: Engage managers and frontline teams, deliver briefings and resources, and act as the go-to person for policy questions.
• Check it’s working: Track uptake and adherence through audits, surveys and home visits, and help remove barriers to good implementation.
• Make it clear: Produce user-friendly summaries, guidance notes and visual tools, and maintain a central, up-to-date policy library.
• Keep us compliant: Contribute to drafting and reviewing policies, benchmark them against best practice and legislative changes, and ensure alignment with CQC, CIW, safeguarding and data protection requirements.

What we’re looking for

Essential

• Experience writing, implementing or managing policies in a health or social care setting
• Strong working knowledge of regulatory frameworks, such as the CQC Fundamental Standards, CIW Regulations, the Health and Social Care Act and the Health and Safety at Work Act
• Excellent organisational skills and strong attention to detail
• The ability to explain complex information clearly to a range of audiences
• Skills in staff training, engagement and change facilitation
• A full driving licence, access to a car, and comfort with travelling to our homes

Desirable

• Level 5 Diploma in Health and Social Care Leadership (or equivalent)
• Clinical or operational care home experience
• Experience with digital document management systems or policy platforms

You are

A clear communicator and confident facilitator. A proactive problem solver who enables others, with high standards of integrity and confidentiality, and a genuine respect for our staff, residents and their families.