Referrals Coordinator (Part-Time)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Are you an organised, calm communicator who thrives on keeping things running smoothly? We’re looking for a Referrals Coordinator to be the first point of contact for referring vets, owners and riders, and to keep our busy referral service moving.

How You’ll Make a Difference

You’ll be at the heart of our hospital, making sure every referral case, from a colic emergency to a planned lameness work-up, gets off to a smooth start. You’ll work closely with our clinicians, nurses and reception team to give horses, owners and referring practices a seamless experience.

Working Pattern

• 35 hours per week, Monday to Friday, plus 1:4 Saturday mornings (paid as time off in lieu).

Key Responsibilities

• Receive and triage referral enquiries by phone, email and online forms, liaising with clinicians on urgency and suitability
• Book and coordinate appointments, admissions, diagnostic imaging and procedures
• Keep referring vets updated with timely case progress, clinical reports and discharge information
• Support owners and handlers with clear, compassionate communication, including directions, arrival instructions and what to expect
• Manage referral records accurately on our practice management system
• Help build strong relationships with referring practices, supporting outreach and feedback
• Contribute to smooth day-to-day running of the hospital, including covering reception when needed
• Account and debt management

You Might Be a Great Fit If...

Essential

• Previous experience in an administrative, coordination or customer service role, ideally in a busy, fast-paced setting
• Excellent communication skills, written and spoken, with a professional, empathetic manner
• Strong organisational skills and the ability to juggle competing priorities calmly
• Confident IT skills and an affinity for picking up new systems quickly
• Able to stay composed and helpful when owners are worried or situations are urgent

Desirable

• Experience in a veterinary, equine or healthcare environment
• Familiarity with veterinary practice management software
• Knowledge of the horse world, including insurance claims and equine

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £27,500 a year

Up to £27,500 FTE per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.