Head of Product Quality and Compliance

About TentBox

TentBox was established in 2015 and is the UK's leading roof tent brand. We make outdoor exploration simpler and more convenient with a range of high-performance roof tents, whether you are a novice camping family, an experienced solo explorer or anything in between.

Our values are Exceptional Products, Unrivalled Customer Service and Inclusive Community. Safety is central to our brand: our tents are crash-tested to ISO 11154 and we are actively helping to write the ISO 26466 standard for rooftop tents.

The Role

Our products are vehicle-mounted structures: they carry people, sit on roofs at motorway speeds and are subject to real engineering loads. This new role will own product quality, safety and compliance end to end is the accountable owner ensuring that every product we sell is demonstrably safe, compliant and right first time, from raw material at the factory gate to stock landing in our UK and EU warehouses.

You will own product quality, safety and compliance end to end. That means defining what every product must meet in every market, making sure our factories and inspection partners prove it before goods ship, and catching anything that slips through when stock arrives or reaches customers, then making sure it does not happen again.

What you'll do

Compliance: Own a compliance matrix for every product in every market we sell into, showing what each must meet and the evidence that it does. Own the testing plan with third-party test houses and a technical file for every product.

Factories: Replace light-touch checks with robust pre-shipment inspections (through QIMA), and make sure our Asia factories prove their incoming material, in-line and end-of-line quality, with clear pass/fail criteria.

Warehouses: Define and run QC checks when containers land in the UK and EU.

New products: Build quality and safety into new products from design review to launch.

Instructions and packaging: Approve all instructions and packaging, especially safety-critical details such as fitting, torque settings, load limits and warnings.

Issues and recalls: Lead root cause analysis and corrective action, hold suppliers to account, and manage any safety incident or recall, including reporting to regulators.

Leadership: Manage the China-based Quality Administrator, run 20+ projects at once, and report to the COO on KPIs, risks and budget.

What success looks like

• A complete compliance matrix and audit-ready technical file for every product.
• Robust inspection and QC at every Asia factory and UK/EU warehouse, backed by reports and an audit trail.
• No safety-critical defect reaching customers undetected, and fewer quality-related returns and warranty claims.
• Quality and compliance built into the new product process, with a tested recall process in place.

What we're looking for

• 10+ years in QA, QC or compliance, including a management or leadership role.
• Direct experience of working with Asian factories (ideally Chinese) and third-party test houses.
• Strong technical grounding: you understand torque settings, load paths, metal fatigue and materials, and can challenge designers and factories on them.
• Working knowledge of UK and EU product safety and chemical regulation (e.g. GPSR, REACH, UKCA/CE).
• Experience setting up inspection protocols, sampling plans, supplier audits and corrective action processes.
• Able to manage 20+ projects at once, and willing to travel to the EU and Asia.
• Nice to have: an engineering degree; a background in outdoor equipment, vehicle accessories or other safety-critical consumer products (automotive is a plus); experience with ISO standards development; a quality qualification such as CQI/IRCA lead auditor or Six Sigma.

How you work

You are hands-on and detail-driven, comfortable getting your hands dirty as well as being held accountable. You are firm and credible with suppliers, and willing to stop a shipment when it is right to. You are a self-starter with a strong sense of urgency and ownership, who builds structure where none exists and explains technical risk in plain terms.