Graduate IT Service Desk Analyst

We are looking for a curious, motivated graduate to join our IT Service Desk team and start their career in technology at Johnston Carmichael.

Job Purpose

At Johnston Carmichael, the Graduate IT Service Desk Analyst will be part of the firm's front door to IT. Working in the IT Service Desk team, you will help colleagues across the firm get the support they need, restore service quickly when things go wrong and make sure every request has a clear owner from the moment it is logged to the moment it is resolved. It is a hands-on role across the technology our people use every day, including Microsoft 365, Azure, Entra ID, Intune and our cyber security tooling, with training and support from an experienced team.

January 2027 Start Date

The Graduate IT Service Desk Analyst will be responsible for (but not limited to):

• Front Door to IT: Take requests and issues from colleagues through our service portal, phone, Teams and in person, and make sure everyone is logged in Freshservice with a clear owner.
• Resolve & Restore: Fix common issues first time wherever possible, escalate the rest with clear notes and keep colleagues informed until they are back up and running.
• Requests & Access: Handle everyday service requests, including joiners, movers and leavers, access requests and setting up and replacing devices.
• Security Front Line: Help protect the firm by triaging security alerts and reported phishing, fixing what you can and escalating to our technical and security specialists, and applying access and approval controls properly.
• Modern Technology: Work hands-on with Microsoft 365, Azure, Entra ID and Intune, building your skills in the cloud platforms that run the firm.
• Disruption & Recovery: Support the team during major incidents, helping with logging, keeping colleagues updated and keeping our service status page current.
• Share Knowledge: Write and improve knowledge articles and user guidance so colleagues can help themselves.
• Learn & Improve: Follow our agreed processes and controls so our work can be evidenced, spot recurring issues and suggest improvements, including where automation and AI could help.

About You

• A recent graduate with a first-class or 2:1 honours degree in Computing, IT or a related subject.
• A genuine interest in technology and how it helps people do their jobs, with the curiosity to work out how things work and why they have stopped working.
• An interest in cyber security and cloud technologies such as Microsoft 365 and Azure. No previous professional experience is needed.
• Confidence with technology and the adaptability to pick up new systems and ways of working quickly.
• Good communication skills, with the ability to explain technical things simply and stay calm and patient with a frustrated colleague.
• Sound judgement, knowing when to fix something yourself and when to escalate it.
• Organised and reliable, taking ownership of your work and seeing requests through to the end.
• Resilience and a can-do approach.

Alongside this, you will have a growth mindset and a passion for learning. You will demonstrate strong interpersonal skills, attention to detail and take pride in your work. Good time management, problem-solving skills, and the ability to make sound judgments are essential, along with a can-do approach.

All candidates are required to have the right to live and work in the UK permanently and without any restrictions.

Why IT?

This is an exciting time to join IT at Johnston Carmichael. We are modernising our technology estate, strengthening cyber resilience and security by design, and creating simpler, more joined-up ways of working across cloud, data, applications and services.

The Service Desk is the best place to see all of it. You will work with every part of the firm and every part of our technology, from Microsoft 365 and Azure to our security tooling and the automation and AI we are bringing into the service. It is a strong starting point for a career in technology, and members of our team are developing towards specialisms such as cyber security and networking.

What You Can Expect

You can expect a collaborative, supportive team that will help you find your feet, with training from day one and the opportunity to make a visible difference to colleagues across the firm. We will provide training, with courses available depending on your experience, alongside hands-on learning and knowledge sharing.

Why JC?

Johnston Carmichael helps to build success stories that change lives - whether it’s our clients, our communities, or most importantly, our people, who now number over 900 across the UK.

We work with individuals and businesses all over the country and our expertise covers almost every industry sector. We’re also an independent member firm of Moore Global Network Limited, a global accounting and advisory network of over 37,000 advisers across more than 116 countries.

How Working For Us Can Work For You

To ensure you successfully complete your qualification, you will receive full study support which includes generous study leave. Following the training period, we offer hybrid working with the option of working from the office and home. As well as other company benefits including but not exhaustive to; a competitive salary, health care cash plan, annual leave, life assurance and mentoring and learning and development. Click here to see what’s on offer at Johnston Carmichael.

If you’re ready to work in an innovative and forward-thinking firm alongside talented, sharp minds, apply today.

At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. We also welcome applications from individuals who have had time away from paid employment.