Customer Services Advisor
West Kent Housing Association
- £30,669 per annum
- 37 hours per week/full-time
Job Role
We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.
You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a fantastic range of benefits including:
- Generous annual leave entitlement and additional time off over Christmas
- Hybrid and flexible working options
- Competitive pension scheme with generous employer contributions
- Health cash plan
- Life assurance and income protection
- Annual wellbeing grant
- Paid time off to volunteer
- Learning and development opportunities
Please see our website for more details about our benefits package - Staff benefits | West Kent
Location Details
The role will be based in our Sevenoaks office. We offer a flexible approach to hybrid working, with full-time employees attending the office twice a week.
Application Information
We will only consider applications submitted with a full CV and completed application form.
You can access the full job description on our website - Current Vacancies | West Kent
For an informal discussion please call 01732 749400 and ask to speak to Customer Services Team Leaders Paige Thruston or Kelly Smith.
Advert Closing Date: 8am on Monday 16 November 2026