Bodyshop Advisor

Vertu Accident Repair Centre Sunderland

Here at Vertu Accident Repair Centre Sunderland we are hiring for Bodyshop Advisor. This is a full time, permanent role. We are offering a basic salary of £28,724 per year.

You will be working 40 hours per week Monday - Friday with NO WEEKEND WORKING!

You will be required to meet and greet all customers on arrival to the Accident Repair Centre and ensure that they receive great customer service as well as answering telephone calls from customers and colleagues, directing calls to appropriate extensions. These range from Vertu colleagues from other sites, insurance companies, recovery agents and others.

You will also be required to replenish stocks of brochures/ tea and coffee facilities etc., calling customers with progress updates on their vehicles, arranging estimate appointments, collections/deliveries, follow up on estimates already carried out. There is also a requirement for you to capture and record customer details on the appropriate systems, take payments, check vehicles in taking images and discussing options with customers.

You will be an enthusiastic and flexible individual with a keen eye for detail, be exceptionally organised and have great dedication to customer service with excellent communication skills.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

Apply today!