Advanced Customer Service Adviser | S1 | Select | Glasgow & Belfast | Internal Mobility

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Select is looking for an Advanced Customer Service Adviser based in Glasgow or Belfast.

As part of our Select team, you'll be more than just the friendly face and voice of Santander. You'll support both Select and Private Banking customers, delivering a service that's second to none through meaningful conversations that deepen customer relationships and provide the right outcomes.

Working in a multi-skilled environment, you'll develop a broad understanding of our products, services and customer needs while delivering exceptional experiences across a range of customer journeys.

We're shaping the way we work through innovation, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers over the phone.
• Supporting customers with day-to-day transactions, servicing and enquiries.
• Delivering excellent service through inbound customer interactions.
• Building strong customer relationships and identifying effective solutions.
• Deepening your knowledge of Santander products and services to support customer needs.
• Having value-adding conversations that enhance customer outcomes and strengthen relationships.
• Identifying opportunities to improve the customer experience.
• Working flexibly across a range of activities in support of customer and business needs.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

Professional Experience

• Experience delivering excellent customer service in a telephony or face-to-face environment (Required)

• Experience building relationships and understanding customer needs to provide effective solutions (Required)

• Experience working within a banking, financial services or customer contact environment (Preferred)

Education

• GCSE Mathematics and English (or equivalent) (Preferred)

Hard Skills

• Strong customer service and problem-solving skills (Required)

• Ability to navigate multiple systems and processes while supporting customers (Required)

• Knowledge of Santander products, services or Select Banking customers (Preferred)

Soft Skills

• Excellent communication and listening skills (Required)

• Flexible and adaptable approach to change (Required)

• Strong teamwork and collaboration skills (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£25,158.00 - £33,544.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Name – christopher.walker@santander.co.uk or Iain.anderson@santander.co.uk

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