Chopstix Assistant Manager
Butlin's
Chopstix Assistant Manager
Department: Restaurants & QSR
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.
You will:
• Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
• Implement operational and commercial plans provided by the Manager to support venue performance.
• Support stock controls, cellar routines, product care and compliance standards.
• Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
• Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.
KPIs
- Guest satisfaction/NPS
- Revenue and spend per head
- Labour cost vs budget
- Food safety audit scores
- Speed of service
- Team engagement and retention
- Stock/waste control
About You
- Experience managing or supervising a restaurant or high-volume F&B venue
- Strong team leadership and people management skills
- Experience managing rotas, labour and budgets
- Strong understanding of food safety and compliance
- Excellent guest service skills
- Ability to work in a fast-paced environment
- Strong organisational and communication skills
Desirable
- Experience in holiday parks, resorts or high-volume venues
- Personal licence holder
- Food safety qualification (Level 3 or above)
- First aid training
- Experience managing multi-outlet operations