Business Support Administrator
National Gas
£34,343 to £38,383 + up to 6% bonus
Location: Glasgow
Working pattern: On site, 5 days a week
Travel: Occasional travel to other NGS sites across the UK, as and when required
Location requirement: Based within reasonable travelling distance of Glasgow
Flexibility: Occasional home working may be available where operationally appropriate
About us
At National Gas, the work we do matters.
As Britain's national gas network, we help keep the lights on, businesses running, and homes warm by maintaining the critical infrastructure that transports gas across Great Britain. While providing the energy security Britain relies on today, we're also helping transform the network for a clean energy future.
Join us and help secure Britain's energy.
About the role
We're looking for a Business Support Administrator to join our National Gas Services team within Business Operations. You'll provide vital administrative support across recharge management, customer administration, quality assurance activities, and operational reporting, helping ensure our processes run efficiently and accurately.
This is a varied role where you'll work closely with operational, commercial, and customer-facing teams to support the delivery of operational, financial, and customer objectives.
Why this role matters
National Gas Services delivers specialist operational services that support the safe and efficient operation of critical gas infrastructure. This role helps ensure those services are underpinned by accurate administration, effective customer support, robust financial processes, and high-quality documentation.
By supporting recharge activities, maintaining business records, coordinating customer administration, and producing quality assurance documentation, you'll play an important role in enabling operational teams to deliver for customers while maintaining compliance and commercial performance.
What you'll be doing
- Produce accurate and comprehensive quality assurance packs for internal and external customers
- Compile and process recharge information, ensuring all applicable costs are captured accurately
- Manage enquiry logs and customer relationship management records, including quotation tracking and customer data updates
- Coordinate customer onboarding activities, including gathering information for credit checks and supporting terms and conditions processes
- Arrange and coordinate the delivery of site hire equipment to support operational activities
- Support billing, invoicing, financial administration, and monthly reporting activities
- Maintain accurate records and provide administrative support for meetings, audits, customer requirements, and operational processes
What you'll bring
You'll be a highly organised administrator who enjoys working with detailed information, managing competing priorities, and supporting both operational and customer-focused activities.
Essential
- Experience using business systems and databases, including SAP and SharePoint
- Proficiency in Microsoft Office applications and other business systems
- Understanding of procurement processes and job control processes
- Good standard of education to GCSE level or equivalent
- Strong organisational, planning, and administrative skills
- Excellent attention to detail, accuracy, and record management capability
- Strong communication skills and the ability to work effectively with internal and external stakeholders
- Full UK driving licence
Desirable
- Experience working with financial information, recharge processes, or cost recovery activities
- Experience using Salesforce or similar customer relationship management systems
- Experience using Coupa or similar procurement systems
- Experience supporting customer onboarding or customer administration activities
- Experience producing operational or financial reports
What we offer
- Market-leading double-match pension (up to 12% company contribution)
- Annual performance bonus up to 6%
- Access to the Tusker salary sacrifice car scheme
- 26 days holiday (plus statutory holidays)
- 10x salary life assurance and income protection
- Flexible benefits including healthcare, dental, and technology options
- Family-friendly policies, wellbeing support, and professional development opportunities
Inclusive recruitment
We're building a workforce that reflects the communities we serve, championing diversity, and creating an inclusive workplace where everyone is valued for their unique contribution. We support reasonable adjustments throughout the recruitment process and beyond.
National Gas is a Disability Confident employer and signatory of the Armed Forces Covenant.
Your candidate portal is the best place to check for updates on your application, so please log in there first. We’ll also be in touch as your application progresses and will keep you updated along the way. If you need help with something urgent that you can’t resolve through the portal or wait until your next update for, please email [email protected] and let us know what you need help with.
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