IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

TSB are looking for a Lead Business Analyst - Payments & Economic Crime

Our Payments and Economic Crime teams deliver critical regulatory, operational and customer-focused change that helps protect the bank while supporting seamless payment experiences. Working at the centre of major transformation initiatives, the team partners closely with technology, operations, product and business stakeholders to deliver innovative and compliant solutions.

As a Lead Business Analyst, you'll lead a team of Business Analysts and play a key role in shaping and delivering change across Payments and Economic Crime. You'll work closely with Feature Teams, Product Owners and business stakeholders to ensure requirements are clearly defined, customer needs are understood, and solutions deliver meaningful business value.

We're shaping the way we work through innovation, collaboration and the use of digital tools to create simpler, safer and more effective experiences for our customers and colleagues. To succeed in this role, you will be responsible for:

• Leading and developing a team of Business Analysts across multiple initiatives, providing coaching, direction and support to drive high-quality outcomes.
• Partnering with business and technology stakeholders to define requirements, shape propositions and deliver solutions that meet customer, operational and regulatory needs.
• Driving the development of user stories, acceptance criteria, process documentation and other analysis artefacts to support agile delivery.
• Supporting backlog refinement and feature prioritisation, ensuring change initiatives deliver maximum business and customer value.
• Providing Payments and Economic Crime expertise to support regulatory compliance, continuous improvement and successful change delivery.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong Business Analysis experience with expertise in requirements gathering, process mapping, user stories, acceptance criteria and agile delivery practices.
• Proven people leadership experience, with the ability to develop, coach and support Business Analysts across multiple workstreams.
• In-depth knowledge of the Payments landscape, including ISO 20022, BACS, CHAPS, SEPA, Open Banking and payment scheme compliance.
• Excellent stakeholder management, communication and problem-solving skills, with the ability to influence outcomes and translate complex requirements into practical solutions.
• Experience supporting large-scale change delivery within complex environments; knowledge of Economic Crime change and professional Business Analysis qualifications would be advantageous.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at home, whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we'd love to hear from you. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.

For an informal conversation about this opportunity, please contact Mark Reed.