Team Manager

Team Manager- Delivery Operations
Ocado Logistics - Manchester
Permanent- Competitive Salary on offer

Why Ocado?
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role:
At Ocado Logistics, we’re redefining what exceptional delivery looks like — and we’re looking for inspiring people leaders to help us raise the bar even further.

We have an exciting opportunity for a Team Manager to join our Delivery Operations Team at our spoke in Manchester.

As part of a dynamic eight-person management team, you’ll play a vital role in keeping our operation moving — leading people, driving performance, and ensuring every customer receives the outstanding service they expect from Ocado. You’ll oversee around 120 drivers per shift, helping lead a site of approximately 400 colleagues, where teamwork, pace, and precision are essential.

This is a fast-moving, people-first leadership role where no two days are the same. You’ll have the opportunity to make a real impact — shaping performance, developing talent, and helping deliver a seamless customer experience every single day.
 

What you’ll be doing:

- Lead and inspire your team to deliver a safe, efficient, and high-performing operation every shift
- Monitor live routes in real time, proactively solving delivery challenges and ensuring an exceptional customer experience
- Drive driver performance, attendance, engagement, and accountability across your team
- Collaborate closely with call centre and driver teams to maintain outstanding service standards
- Manage operational reporting and administrative tasks with accuracy and confidence using a range of IT systems
- Champion health & safety and support fleet operations, including vehicle checks and effective route planning
- Coach, mentor, and develop your team to unlock their potential and build a high-performance culture
- Lead performance conversations professionally and fairly, in line with company policies
 

Who should apply?
We’re looking for ambitious leaders who thrive in fast-paced environments and love bringing out the best in people.
 

You’ll be a great fit if you have:
- Proven experience in a fast-paced operational or logistics environment
- Previous leadership or management experience, ideally within delivery, transport, warehouse, or customer service operations
- Strong organisational skills and the ability to stay calm, focused, and decisive under pressure
- Confidence using IT systems, tracking platforms, reporting tools, and operational admin systems
- Experience managing formal people processes with professionalism and confidence
- A customer-first mindset and an understanding of how exceptional delivery protects and strengthens brand reputation
- Flexibility to work rotating shifts, including weekends

What you can expect to receive in return -  
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
Financial Protection: We offer Income Protection and Life Insurance for financial security.
Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
Private Medical Cover: Rest easy with comprehensive private medical insurance.
Generous Leave: Growing after 5 years, with an option to buy more
Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
Share Schemes: Join exciting share plans to participate in our success.
Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.

We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

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