ULR Claim Handler CH1

Department: Legal

Location: Liverpool

The claims handler will be responsible for managing a caseload of pre-litigated Motor Claims for our clients from first notification of loss through to settlement.

Key Responsibilities

• To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.

• Identify cases for early litigation with high prospects of success and low risk.

• To support delivery of consistently high levels of service and productivity

• To work closely with colleagues within the firm to deliver consistently high levels of service

• To input accurate data and ensure data maintenance

• Interact and communicate with clients

• Mentoring, training and to be the technical referral point for other team members

Working Hours

35 hours per week

Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Skills, Knowledge & Expertise

Primary location for this role is Liverpool.

• Experience of using Microsoft Word, Excel and email

• Customer service experience

• Excellent attention to detail

• Negotiation skills

• Communication skills

• Organisational skills

• Ability to mentor and support new starters.

Desirable;

• Motor claims handling of pre-litigated matters including liability and quantum assessment.

• Knowledge of Loss of Use/Loss of Standing Charge

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and

clients, with this our five values are at the heart of everything we do;

Keoghs values

We are connected

We are dynamic

We are innovative

We succeed together