Security Officer – SWEP Homeless Provision (Temporary Contract)

The ExcluSec Group is recruiting Security Officers to support the Severe Weather Emergency Protocol (SWEP) homeless provision in Blackburn on a temporary contract running until March 2027.

SWEP is a local authority initiative designed to provide emergency accommodation and protection for individuals experiencing homelessness during severe weather conditions. The service helps vulnerable people access a safe and secure environment, particularly throughout the winter months.

Blackburn with Darwen Borough Council operates winter emergency accommodation arrangements for rough sleepers, including individuals who may have complex support needs. We are looking for professional, compassionate and confident Security Officers who can maintain a safe environment while treating everyone with dignity, understanding and respect.

This is a demanding but rewarding role. Officers may encounter individuals experiencing mental health difficulties, substance misuse issues, challenging behaviour and other complex personal circumstances.

Successful candidates must be confident in managing difficult situations, using effective communication and de-escalation techniques while working alongside support staff and relevant agencies.

Contract Details

Location: Blackburn, Lancashire

Contract Type: Temporary, until March 2027

Shift Pattern: 4 on, 4 off

Working Hours: 20:00 to 08:00 (12-hour night shifts)

Hourly Rate: £13.00

SIA Door Supervisor Licence required

Full site-specific training provided

Key Responsibilities

• Maintain a safe, secure and welcoming environment for individuals accessing emergency accommodation.
• Monitor access to the provision and ensure site procedures are followed.
• Respond professionally to incidents, disturbances and challenging behaviour.
• Use effective communication and de-escalation techniques to manage conflict.
• Support the safety and wellbeing of vulnerable individuals while maintaining professional boundaries.
• Work closely with accommodation staff, local authority representatives and emergency services where required.
• Conduct regular security patrols and observations in accordance with site instructions.
• Identify and report safeguarding concerns through the appropriate channels.
• Maintain accurate incident reports, daily occurrence logs and shift handovers.
• Respond appropriately to emergencies, following established procedures and training.
• Treat all individuals with dignity, compassion and without judgement.

Essential Requirements

• Valid SIA Door Supervisor Licence.
• Good standard of spoken and written English, with the ability to communicate effectively and complete accurate reports.
• Excellent interpersonal and communication skills.
• Ability to remain calm, confident and professional in challenging situations.
• Strong conflict management and de-escalation skills.
• A patient, compassionate and non-judgemental approach towards vulnerable individuals.
• Ability to maintain professional boundaries while working with people who have complex needs.
• Reliable, punctual and able to work 12-hour night shifts on a 4 on, 4 off rotation.
• Ability to follow instructions, work independently and respond appropriately to incidents.
• Willingness to undertake all required site-specific training.

Desirable Requirements

• Previous experience working in homeless shelters, supported accommodation or emergency accommodation services.
• Experience working with vulnerable adults or individuals with complex needs.
• Understanding of mental health, substance misuse and safeguarding considerations.
• Previous experience working in a challenging public-facing security environment.
• Experience working alongside local authorities, support workers or emergency services.
• Previous experience in homeless services is desirable but not essential. Full site-specific training and induction will be provided.