Post Office Store Manager

As a Post Office Manager at Ryman, you’ll take full ownership of your branch, leading your team to deliver outstanding customer service while driving sales, profitability and operational excellence.

This is a hands-on leadership role where you’ll be visible on the shop floor, building a high-performing team, making commercial decisions and ensuring every part of the Post Office operation runs smoothly, safely and compliantly.

You’ll balance people, performance and precision - from managing financial KPIs and counter discrepancies to developing your team and creating an experience that keeps customers coming back.

What You’ll Be Doing

• Be a passionate ambassador for Ryman, the Theo Paphitis Retail Group and Post Office, bringing our brands and values to life for customers and colleagues.
• Take full ownership of your branch, with accountability for its overall performance, standards and customer experience.
• Create a customer-first culture where every colleague understands how to deliver knowledgeable, friendly and efficient service.
• Confidently handle customer complaints and challenges, turning difficult situations into opportunities to build loyalty.
• Lead, motivate and inspire your team to drive sales, profitability and customer satisfaction.
• Set clear expectations around sales and KPIs, helping your team understand what success looks like and supporting them to exceed targets.
• Recognise great performance and celebrate success, creating an environment where colleagues feel valued and motivated.
• Manage controllable costs, wages and resources effectively, ensuring the branch operates within agreed budgets.
• Keep a close eye on financial performance, including wages and counter discrepancies, taking action where needed.
• Recruit, develop and retain talented colleagues who reflect the values and behaviours of Ryman, TPRG and Post Office.
• Build strong relationships with your team, neighbouring stores, the Ryman Retail Support Centre and Post Office Ltd partners.
• Create a positive working environment that supports colleague engagement, retention and attendance.
• Manage employee relations matters, including investigations and disciplinaries, confidently and fairly in line with company policies.
• Plan resources effectively to make sure the branch is staffed and equipped to deliver great customer and commercial results.
• Ensure all Ryman and Post Office systems are used accurately, securely and consistently.
• Maintain high standards of till operation, cash handling, customer care and loss prevention.
• Build exceptional product and service knowledge across the team, ensuring colleagues are confident in recommending the right products and services.
• Spot opportunities to increase sales by recommending relevant additional products and services.
• Hold regular one-to-ones and annual performance reviews, creating open two-way communication across the team.
• Build a strong coaching and development culture, helping colleagues reach their potential and creating a talent pipeline for the wider business.
• Attend meetings and training, bringing new ideas and best practice back into the branch.
• Take full accountability for the safety and security of your people, customers and property, ensuring the branch operates in line with all relevant policies and procedures.
• Be the kind of leader who rolls up their sleeves, gets involved and makes things happen.

What You’ll Bring

• A strong background in team management, ideally within a retail, Post Office or similarly regulated customer-facing environment.
• A genuine passion for delivering exceptional customer service.
• Enthusiasm for the Ryman and Post Office brands and the wider Theo Paphitis Retail Group.
• A proven ability to lead, motivate and develop a team to achieve strong results.
• Commercial awareness and confidence managing sales, KPIs, budgets and controllable costs.
• A confident approach to maximising sales opportunities and improving branch performance.
• Strong communication and collaboration skills, with the ability to build positive relationships at every level.
• Excellent organisational skills and the ability to manage multiple priorities and deadlines.
• A proactive approach to problem-solving, with the confidence to make decisions and find effective solutions.
• The resilience and adaptability to thrive in a fast-paced environment where every day is different.
• A hands-on leadership style and a willingness to get stuck in wherever you’re needed.
• A genuine commitment to coaching, developing and recognising your team.
• The ability to manage challenging conversations and employee relations matters confidently and fairly.
• Flexibility around working hours and location.
• Most importantly, the ambition to lead a brilliant team and make your branch a place where customers and colleagues want to be.

What’s in it for you?

• Competitive salary with the opportunity to earn company bonus, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

About Ryman

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech. Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.