Regulatory Investigations Case Worker Job

Regulatory Investigations Caseworker

Temporary Contract December 2026 - April 2027

Commencing no later than 1st December 2026

Remote interviews to take place from week commencing 9th November 2026 to 20th November 2026.

Full-time Monday to Friday 9am to 5pm (with the potential of some overtime)

Entirely office-based role in Wigan, WN3 5BA

An excellent stepping stone into a legal career

Are you a high-achieving law graduate looking to gain valuable investigative and regulatory experience? This temporary opportunity offers hands-on exposure to legal case assessment, evidence review, client communication and regulatory decision-making, making it an ideal foundation for those seeking a long-term career in law.

Working within a busy investigations team, you will manage a caseload of complaints, assess evidence, apply regulatory guidance and prepare written recommendations on case outcomes.

Key Responsibilities

• Manage a caseload of regulatory complaint investigations.
• Review and assess case documentation and supporting evidence.
• Identify evidential gaps and obtain further information from complainants.
• Apply regulatory guidance and assessment criteria to determine whether matters require further investigation.
• Conduct detailed case assessments and make evidence-based recommendations.
• Prepare clear, concise reports summarising findings, analysis and recommendations.
• Maintain accurate evidence schedules and case records.
• Liaise with regulators, complainants and internal stakeholders throughout the investigation process.
• Be prepared to discuss cases within a team meeting environment.

About You

We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We’re happy to discuss any workplace adjustments or support that would help you perform at your best.

You will be highly organised, analytical and comfortable working in a fast-paced environment with a continuous flow of new cases.

We would like you to demonstrate a genuine interest in this role.

Essential Skills And Experience

• Strong written and verbal communication skills.
• Ability to manage a high-volume caseload while maintaining accuracy and attention to detail.
• Excellent analytical and investigative skills.
• Confident and professional telephone manner with strong active listening skills.
• Ability to accurately record attendance notes and witness evidence.
• Strong organisational skills and a thorough approach to work.
• Ability to work to KPIs and deadlines.
• Confidence to collaborate with colleagues, regulators and stakeholders and seek support where required.

Qualifications And Background

• Law degree with a minimum 2:1 classification.
• Strong academic profile, including at least two A-Levels at grade C or above (or equivalent).
• Experience in a customer-facing and professional environment.
• Exposure to legal work through employment, placements, internships or work experience.

Desirable

Previous experience of regulatory investigations, complaints handling or casework.

Why Apply?

Whilst this is a temporary position, it offers a unique opportunity to develop practical legal and investigative skills in a professional environment. The experience gained will provide an excellent foundation for future careers in law.

This is an ideal opportunity for ambitious law graduates seeking meaningful legal experience and a route into the profession.

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. Recognised as a Sunday Times Best Place to Work in 2025 and 2026 and with Investors in People Gold accreditation, we are genuinely committed to helping our colleagues thrive. Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

Why not click here to see why you should come and work for us.

What else can we offer you?

Click here to view details of our reward, recognition and wellbeing package

• Generous annual leave
• Well-being support package
• Retail vouchers/cashback schemes
• Free parking
• Life Assurance
• Season ticket & travel support
• Payroll giving scheme
• Social events & clubs
• Internal referral scheme
• Early monthly pay scheme
• Free eye tests