Revenues Officer (Recovery)

Job Description

• East Suffolk Council - Anglia Revenues Partnership
• Location: East Suffolk House, Melton IP12 1RT, Riverside, Lowestoft NR33 0EQ, Thetford IP24 1BT or March
• Salary: £29,542 - £32,046 per annum
• Hours: 37 hours per week
• Contract: Permanent (3 posts)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have three exciting opportunities to join the East Suffolk Council's Anglia Revenues Partnership team as a Revenues Officer (Recovery).

Your role

Be part of our successful Recovery Team to collect outstanding Housing Benefit overpayments, council tax arrears, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.

This will include communicating with the public, various government bodies and enforcement agents.

In this role you will

• monitor client accounts to check payments received
• deal with telephone contact from the public
• accurately update computer systems and records
• keep up in a fast-paced partnership environment
• liaise with other departments, Citizens Advice and Enforcement Agents

You will need

• to be a team player and work on your own initiative
• great communication skills – written and verbal
• excellent customer service skills
• the ability to work from home where necessary
• to be based at any of the ARP offices
• above all enthusiasm!

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube) .

Here are some of the main benefits

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf) .

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

To find out more

For an informal discussion regarding this post, please contact

Steve Oxborough by calling 01842 756460.

Please visit www.angliarevenues.gov.uk for more information on Anglia Revenues Partnership.

Closing date: 11.30pm, 15 November 2026.

Interview date: 27 November2026.

How To Apply

Step 1 - Read the advert and the Job Description and Person Specification .

Step 2 - Complete the Supporting Statement template . Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs (Curriculum Vitaes) are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0