Chanel Brand Account Manager (12 months maternity cover)

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role:

As a Frames Brand Account Manager, you are responsible for the delivery of targeted sales for CHANEL and your territory (UK/IRE).

Please note that this is a 12 months fixed term contract.

Main responsibilities:

• Guarantee sales in his/her area or assigned clients / products - by delivering individual targeted sales volumes, values, return rates, and brand distribution and penetration objectives by effectively identifying and meeting customer needs;
• Develop business by building relations with customers and visiting them periodically;
• Effective territory coverage - you will ensure frequency of visits and a consistent level of service for all customers in accordance with company guidelines;
• Driving customer recommendation - ensuring effective brand, product, and visual merchandising training for your customers’ sales and/or dispensing staff to ensure that our customers not only buy our products, but actively recommend them;
• Deliver presentations of new & seasonal collections to clients four times per year (Spring, Summer, Fall and Winter) for registration of orders in accordance with adopted annual plan of the Company;
• Support the process of closing doors if customers fail the Audit or do not meet quota requirements;
• Support local and international events and trade marketing and visual merchandising initiatives;
• Keep product range at clients’ outlets, quality and quantity of stock and store supplies under control, ensure that orders input is done in a timely manner and control on orders execution;
• Identify and resolve client concerns related to Luxottica products and services;
• Guarantee respect and correct deployment of commercial policy.

Main requirements:

• Strong presentation skills – storytelling needs to be a natural passion and a priority in order to deliver the best customer experience;
• A luxury mindset - the candidate represents CHANEL Eyewear in the UK/IRE and will be recognized as the brand ambassador within the Independents channel;
• A ‘can do’ attitude – be performance aware and performance responsible, take full ownership for personal and team results while continually striving to find new ways to improve;
• Effective planning – implementing an effective customer contact strategy: demonstrating a consistent, and effective customer meeting schedule and routinely scheduling future appointments at the end of each call, building effective ‘bottom up’ customer goals in order to deliver objectives;
• Have a minimum of three years luxury and sales experience;
• Strong interpersonal and communications skills;
• Have strong Apple iPad and PC skills including competent use of the Microsoft Office;
• Preferably have an understanding of the Optical Industry/world;
• Have a full, clean driving licence (essential);
• Have demonstrable customer service and selling experience, ideally in a field sales environment;
• Preferably, have a bachelor’s degree.

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.