Service Delivery Coordinator

Department: Operations - Office Based

Employment Type: Full Time

Location: Wallsend - On Site

Reporting To: Service Delivery Manager

Compensation: £28,000 / year

Green Zone Surveys is a building compliance and energy assessment company, supporting organisations across the UK and Ireland to meet legal, safety and sustainability obligations. We work with facilities management (FM) providers, HVAC companies and directly with businesses to deliver high-quality, reliable services across both public and private sectors.

As we continue to expand, we are looking for a well-organised Service Delivery Coordinator to join our successful operations team, coordinating and scheduling our nationwide works.

This is a full-time, permanent, office-based role at the heart of our operations. You will make sure our technicians are in the right place, with the right information, at the right time – working closely with clients, operatives and colleagues to keep our service delivery running smoothly. Full training will be provided. The role is based at our North East head office at Cobalt Business Exchange, Wallsend. The hours are: Monday - Thursday: 08:30 to 16:30. Friday: 09:00 to 16:00.

About The Role

• Coordinate and schedule nationwide operational works
• Allocate work efficiently based on technician availability, location and competency
• Manage booking confirmations and all scheduling requirements
• Liaise with clients regarding booking dates, access requirements and operational updates
• Ensure operatives receive accurate job information, RAMS and site-specific requirements
• Maintain accurate records within the RIMS TeamDesk system and internal calendar / planning systems
• Work closely with other team members to coordinate planning as efficiently as possible
• Provide cover during colleague leave / absence to ensure continued operational delivery

What you will bring

• Strong organisational skills with a high level of accuracy and attention to detail
• Excellent communication skills, both written and verbal
• Good IT skills and confidence learning new systems
• Self-motivated and able to use your own initiative
• Honest, reliable and enjoys working as part of a team
• Experience in scheduling, coordination or an operations support role (desirable)
• Relevant qualifications or experience within building compliance (desirable)

What's in it for you

• Company pension scheme
• Life insurance
• Free parking on site
• On-site canteen
• Good transport links
• Company events
• Full training provided

Supportive team environment with scope for personal development and career progression

Clear career progression path as the business and Group continue to grow