Managed Security Services Team Lead

Managed Security Services Team Lead

Location: High Wycombe

Hybrid/Permanent

The Role

We’re looking for a proactive and organised Managed Security Services Team Lead to lead our M-SAT team, ensuring we deliver high-quality services and an exceptional customer experience.

Our team delivers a range of managed cyber security services, including Security Awareness Training, Human Risk Management, Digital Risk Protection, Brand Protection and Dark Web Monitoring. You’ll oversee day-to-day operations, support team development and ensure services are delivered effectively and consistently.

Working closely with the Director of Managed Services, you’ll help maintain high standards, strengthen team performance and continuously improve the services we provide to our customers.

What you’ll be doing?

• Team Leadership and Development: Lead the day-to-day activities of the M-SAT team, coordinating workloads, setting priorities and providing coaching and feedback to support individual development and team performance.
• Service Delivery and Quality: Oversee the delivery of managed security services, ensuring work is completed accurately, efficiently and within agreed service levels. Maintain high standards across security investigations, training campaigns, customer communications and reporting.
• Customer Relationships and Escalations: Support the team in building strong customer relationships, resolving service-related issues and managing escalations effectively to maintain an exceptional customer experience.
• Performance Monitoring and Reporting: Monitor team workloads, service performance and outstanding actions. Ensure customer reports provide clear, actionable insights into security threats, performance trends and opportunities to improve protection.
• Continuous Improvement: Identify and implement improvements to team processes, workflows and documentation, encouraging knowledge sharing and consistent best practice to enhance service quality and efficiency.
• Stakeholder Collaboration: Work closely with the Director of Managed Services and wider internal teams to communicate operational updates, address challenges and ensure the team contributes to Saepio’s wider service objectives.

What are we looking for?

We’re looking for someone who is approachable, organised and passionate about cyber security, with the confidence to support and motivate others.

You’ll be a natural problem-solver with strong communication skills, excellent attention to detail and the ability to remain calm under pressure. You’ll enjoy working collaboratively, sharing knowledge and finding ways to improve how things are done.

You’ll bring a positive, hands-on attitude, a strong sense of accountability and a genuine commitment to delivering the best possible experience for our customers.

Our Requirements

• Relevant Experience: Experience in a cyber security, IT support or managed services environment, with an understanding of customer-facing service delivery.
• Team Leadership: Experience supporting, mentoring or supervising colleagues, with the ability to motivate others and manage priorities effectively.
• Communication and Organisation: Strong communication, organisational and problem-solving skills, with excellent attention to detail and the ability to manage competing deadlines.
• Service Excellence: A proactive, customer-focused approach, with experience monitoring service performance, resolving issues and identifying opportunities for improvement.

Other skills/qualifications – (Desirable, not mandatory)

• Experience within a Managed Security Service Provider (MSSP).
• Experience with Security Awareness Training or Human Risk Management platforms, such as KnowBe4.
• Exposure to Digital Risk Protection, Brand Protection, Dark Web Monitoring or Threat Intelligence.
• Experience managing customer escalations, service reviews or SLA reporting.
• Relevant cyber security qualifications, such as CompTIA certifications, or familiarity with frameworks and standards including NIST, ISO 27001, SOC 2 and GDPR.

About Saepio

Cyber security isn’t an add-on to IT. It’s a specialist discipline.

That’s why modern UK organisations separate the teams who run systems from those who protect them. And it’s why they choose Saepio.

We’re one of the UK’s most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:

Cut through noise and see their real risk

Align policy, people and technology into one coherent strategy

Mature security operations without adding unnecessary complexity

Build cyber resilience that stands up to real-world pressure

We partner with the most advanced security platforms in the market and deliver high-impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.

What do we offer

· Having a happy and healthy team provides the foundation for our energy and drive

· 25 days annual leave plus additional half days for a ‘Duvet morning’ and your birthday (FTE)

· BUPA Premium Health Insurance covering pre-existing conditions

· Life Insurance

· Critical Illness Cover

· Royal London Pension Plan

· Strong learning and development culture to help you excel

· International incentive trips for high performers

· Fantastic social events e.g. Family Fun Day, Quarterly socials, Festive Party

· Quarterly company-wide recognition events e.g. lunch at Michelin star restaurants

To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.