Agile Delivery & Continuous Improvement Manager

Purpose of the Role

The Agile Delivery & Continuous Improvement Manager will be responsible for establishing and embedding a common Technology delivery framework across the Technology departments.

The role will be to work with the senior Technology leadership implementation of a unified Agile and Kanban/Scrum-based operating model, enabling all Technology teams to work through a consistent set of processes, tools, governance arrangements and performance measures.

Working across Infrastructure, Applications, Data, Architecture and Governance functions, the role will focus on improving visibility, prioritisation, collaboration and delivery effectiveness while creating a culture of continuous improvement.

A key objective of the role is to establish sustainable ways of working that remain embedded within the Technology function after the completion of the contract.

Key Responsibilities

Technology Delivery Framework

• Design, implement and embed a common Agile delivery framework across Technology function.
• Establish consistent planning, prioritisation and delivery practices across multiple teams, timelines and functions.
• Define and maintain standards for backlog management, work intake, prioritisation and delivery governance.
• Develop and implement practical Agile practices appropriate to the organisation’s maturity and operating environment.
• Coach and support Technology leaders and team members in adopting modern delivery methodologies.

Tooling and Process Standardisation

• Lead the implementation and adoption of a common Technology work management platform.
• Consolidate existing project, operational and improvement activities into a single portfolio view.
• Establish standard workflows, templates, dashboards and reporting mechanisms.
• Ensure delivery processes are aligned with Technology governance and organisational objectives.
• Drive automation and efficiency within delivery and reporting processes wherever possible.

Portfolio Visibility and Prioritisation

• Create a single Technology portfolio backlog covering operational, improvement, compliance and transformation activities.
• Implement prioritisation frameworks that align Technology activity to business outcomes.
• Facilitate portfolio planning and capacity management activities.
• Provide leadership with clear visibility of demand, capacity, risks and delivery progress.
• Establish reporting mechanisms that support informed decision making.

Continuous Improvement

• Introduce a culture of regular retrospectives and process improvement.
• Identify bottlenecks, inefficiencies and constraints within existing ways of working.
• Develop and implement improvement initiatives that increase delivery effectiveness and reduce waste.
• Use delivery metrics and performance data to drive continual improvement activities.
• Promote collaboration and knowledge sharing across Technology teams.

Stakeholder Engagement

• Build strong relationships with Technology and business stakeholders.
• Facilitate workshops, planning sessions and improvement initiatives.
• Communicate progress, challenges and recommendations effectively to leadership teams.
• Support change management activities associated with the introduction of new ways of working

Key Deliverables During the Contract

Within the 12-month contract period, the successful candidate will be expected to:

• Establish a single Technology delivery methodology.
• Implement and embed a common Technology work management tool.
• Create a unified Technology portfolio backlog.
• Introduce standard delivery metrics and reporting dashboards.
• Embed Agile and Kanban practices across all Technology teams.
• Establish regular planning, review and continuous improvement cadences.
• Improve visibility of Technology demand, capacity and delivery performance.
• Develop internal capability to ensure sustainable adoption beyond the duration of the contract.

Essential

Knowledge and Experience

Proven experience implementing Agile delivery frameworks within Technology organisations.

Strong practical experience of Kanban, Scrum and Lean delivery methodologies.

Experience implementing and administering Agile delivery tooling such as Azure DevOps, Jira or similar platforms.

Experience driving organisational change and process improvement initiatives.

Strong stakeholder management and facilitation skills.

Experience establishing delivery metrics, dashboards and reporting frameworks.

Excellent communication and influencing skills.

Desirable

Experience within Infrastructure, Applications or Technology Operations environments.

Experience supporting DevOps, Platform Engineering or Product-led delivery models.

Agile certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM) or SAFe qualifications.

Experience within highly regulated or operationally critical environments.

Behavioural Competencies

• Takes responsibility for outcomes and drives delivery through to completion.
• Actively seeks opportunities and encourages others to improve processes, performance and effectiveness.
• Builds effective relationships across teams and promotes a culture of shared success.
• Adjusts approach to meet changing organisational needs and priorities.
• Engages stakeholders effectively and gains commitment to new ways of working.

Ensures Technology delivery remains aligned to business needs and outcomes.