Volunteering Services Assistant

As a Volunteering Services Assistant, you will be at the heart of creating a positive experience for volunteers, ensuring they receive timely, professional and welcoming support throughout their journey with the Motor Neurone Disease (MND) Association.

The Volunteering Services Assistant plays an important role in helping volunteers feel valued, informed and connected. You’ll be working closely with volunteer managers and colleagues across the organisation, supporting volunteer recruitment, training and engagement, while ensuring key processes run smoothly and efficiently. Combining strong administration skills with a commitment to excellent service, you will help strengthen volunteering across the MND Association.

This role is ideal for someone who is organised, proactive and enjoys building positive relationships while delivering high-quality administrative support.

Main Responsibilities

• Respond to volunteer enquiries, providing accurate information, guidance and signposting
• Support volunteer recruitment administration, ensuring a smooth and positive experience
• Coordinate communications with prospective volunteers and volunteer managers
• Support safer recruitment processes while maintaining confidentiality and data protection standards
• Provide administration and monitoring for volunteering services and processes
• Managing volunteer resources, including certificates and ID cards
• Maintain accurate volunteer records and update information on the Association’s database
• Assist with the administration of volunteer training sessions and events
• Work collaboratively with colleagues across the organisation to support volunteering activities and objectives

About You

• Experience delivering high-quality customer service
• Strong verbal and written communication skills, with the ability to adapt your approach for different audiences
• Experience carrying out a range of administrative tasks with accuracy and attention to detail
• Excellent organisational and planning skills, with the ability to manage competing priorities and meet deadlines
• Experience using databases, data entry systems and maintaining accurate records
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
• Ability to work independently and as part of a team
• A positive, flexible and proactive approach to work

Hybrid working Expectations: 1 day per week Northampton office attendance

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.