Timber Merchant Branch Manager

Location: Harlow Bros Leicester, Unit 20, Oswin Road, Leicester, Leicestershire, LE3 1HR.

Employment Type: Full-Time, Permanent

Hours of Work: be 44.5 average per week, these will be worked flexibly between 7.30am and 5pm Monday to Friday, Saturday mornings from 8am to 12pm, generally worked on alternate weekends.

We are seeking a dedicated Branch Manager to join our team in Leicester. As Branch Manager, you will lead and oversee all aspects of branch operations, ensuring the site is managed safely, securely, and efficiently. You will drive team performance, optimise operational effectiveness, and deliver strong sales and financial results. You will provide a professional, attentive and courteous approach to customers, ensuring the branch grows a reputation for excellent customer service, building a positive company reputation.

What you’ll be doing as Branch Manager:

• Lead, develop, and motivate the branch team to achieve high levels of productivity, engagement and performance
• Manage branch expenditure and maintain effective cost control to support profitability targets
• Ensuring all employees adhere to best practises, company policies and guidelines
• Promote and maintain a strong health and safety culture, ensuring a safe working environment for employees and customers
• Deliver exceptional customer service
• Site Security
• Manage all employees including their attendance and performance.
• Serve customers as required
• Maintain optimal stock levels and inventory control to meet customer demand and maximise sales opportunities
• Ensure accurate and secure completion of daily cash handling and end-of-day banking procedures

Your Skills:

• Timber Knowledge
• Merchant Experience
• Management or Supervisory Experience
• Strong literacy and numeracy skills, with the ability to interpret data, produce accurate documentation and communicate effectively
• Excellent leadership and organisational skills, with the ability to manage priorities, lead teams effectively, and drive operational performance

What We Offer:

• Life assurance cover
• Access to 24/7 online GP
• 10% Discount across Harlow Bros. Branches
• Employee Assistance Programme
• Extras retail discounts & Byond Card
• Employee Referral Scheme
• In House Training and Recognised Qualifications

Join us at Harlow Timber Group and become a part of a company that values quality, integrity, and teamwork. We look forward to welcoming you to our team!

Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence.

Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also proud to be employee-owned, creating a future built on shared success and strong values. Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.