Operational Security Team Manager

An exciting opportunity has arisen to lead the Operational Security Team at Royal Cornwall Hospital. As the Operational Security Team Manager, you'll play a pivotal role in managing frontline security officers who support clinical areas impacted by violence and aggression, including patients with complex needs.

This is a key position within the Trust's Security Services, offering the chance to shape a growing team during a period of transformation.

We're investing in our Operational Security Team and seeking a motivated, committed individual with strong people management skills and a genuine passion for service improvement.

Whether you're an experienced manager or exploring a career shift, this role offers a dynamic environment and a real opportunity to contribute to departmental growth. Healthcare security management experience is not essential--what matters most is your ability to manage people effectively and drive positive change.

We are making a significant investment in our Operational Security Team, and we're looking for motivated, hardworking, and committed individuals to be part of this exciting journey. Whether you're an experienced professional or seeking a new direction in your career, we want to hear from you.

This is a pivotal role, central to the day-to-day management of our security officers. As we undergo a period of transformation and growth, this is a unique opportunity to join a team that is evolving--and to grow with it.

Main duties of the job

Reporting to the Trust Security Lead (LSMS) the postholder will directly manage the operational security team based at the Royal Cornwall Hospital.

Effectively manage the operational security team to ensure that high standards of personal safety of patients, staff and visitors is maintained and delivered by the team.

The postholder will work as part of a team providing Security Services to the Trust and will ensure continuity of service is maintained across the entire 7-day working week, including evening, nights and weekends.

Responsible for ensuring that standards, targets, training and objectives are met through agreed procedures and policies to ensure the provision of the highest standards of healthcare security.

Contribute to the development of the department with regard to managing resources, and finance, within a set budget and scheme of delegation.

Directly manage aspects of Health and Safety within the Operational Security Team with due regard to appropriate protocols, training and PPE.

Assist with the recruitment of staff into the operational security team and provide local induction and to support those staff to adopt a team approach within a culture of customer care and service.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

156-8367115

Job locations

Royal Cornwall Hospital

Treliske

Truro

TR1 3LJ

United Kingdom

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Occupational Health clearance

Satisfactory Disclosure and Barring Service check

Right to work in the UK

For Further Information Please Visit

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

For Further Information Please Visit

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

Person Specification

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Qualifications

Essential

• Evidence of good general education including English & Mathematics.
• Possession of a management/ supervisory qualification to an NVQ4 or Diploma (HND) level, or evidence of equivalent training and experience within a complex organisational environment.
• Evidence of professional and personal development.

Desirable

• Has experience and knowledge of Security Services
• Security Management qualification

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Experience

Essential

• Has experience and knowledge of the NHS
• Has proven ability in managerial posts
• Able to demonstrate experience of managing groups of support staff across a range of services within the NHS or other complex organisations
• Able to supervise, lead and motivate a large team of staff to a high level of competence.
• Able to delegate and prioritise workload.
• Able to monitor and appraise performance at individual and organisational level.
• Able to demonstrate ability to negotiate successfully.
• Has a working knowledge of employment, health and safety and other relevant legislation.
• Able to implement policies, plan at operational levels and determine appropriate procedures.
• Able to make sound and logical decisions and solve problems.

Desirable

• Staff and People Management and/or supervisory skills

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Skills

Essential

• Has ability to control financial activity.
• Has ability to undertake small and medium projects
• Able to demonstrate ability to influence decision making and practice.
• Able to collate data and present statistically analysed information.
• Able to write clearly, interpret instructions and write reports.

Desirable

• Able to use computers/word processing and spreadsheet software and understand new technology
• GSA Control & Restraint Trained (if not must be willing to complete within 12 months of starting)

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Disposition / Attitude

Essential

• Good communication skills, including an approachable manner, with a flexible approach to work.
• Able to work in a busy environment as part of a busy management / administration team.
• Precise, accurate and methodical approach.
• Confident personality, punctual and dependable.
• Able to adhere to data protection legislation and accept the confidential nature of the post.
• Able to remain calm under pressure
• Able to deliver to targets and deadlines. Ability to produce work to a high standard.
• Possess commitment to work hours required to complete tasks.
• Is punctual, dependable, flexible, and self-motivated in approach to duties.
• Can work as both a leader and member of a team.
• Can actively progress improvements to the service.
• Have good interpersonal skills, and can relate to staff, managers, patients, and visitors.
• Have good presentation skills.
• Able to communicate effectively at all levels.
• Must be honest, trustworthy, and capable of keeping work related matters confidential.

Desirable

• Ability to deal with face-to-face conflict in pressurised situations

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Training

Essential

• Commitment to undertake and remain up to date with Trust mandatory training.

Desirable

• Willingness to undertake self-development or further training within context of role.

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Additional Circumstances

Essential

• Smart appearance
• Flexible - the team is 24/7 and there will be a requirement to attend during a variety of operational periods. e.g. to be able to adjust working hours to manage 24/7 service.
• Ability and willingness to work weekends and bank holidays including Easter, Christmas, and the New Year.
• Ability to travel promptly to sites at various times as necessary, including other site locations across Cornwall.

Desirable

• Willingness to work additional hours if required (occasional and by agreement)

Person Specification

##

Essential

• Smart appearance
• Flexible - the team is 24/7 and there will be a requirement to attend during a variety of operational periods. e.g. to be able to adjust working hours to manage 24/7 service.
• Ability and willingness to work weekends and bank holidays including Easter, Christmas, and the New Year.
• Ability to travel promptly to sites at various times as necessary, including other site locations across Cornwall.

Desirable

• Willingness to work additional hours if required (occasional and by agreement)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Treliske

Truro

TR1 3LJ

United Kingdom

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Treliske

Truro

TR1 3LJ

United Kingdom

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Reporting to the Trust Security Lead (LSMS) the postholder will directly manage the operational security team based at the Royal Cornwall Hospital.

Effectively manage the operational security team to ensure that high standards of personal safety of patients, staff and visitors is maintained and delivered by the team.

The postholder will work as part of a team providing Security Services to the Trust and will ensure continuity of service is maintained across the entire 7-day working week, including evening, nights and weekends.

Responsible for ensuring that standards, targets, training and objectives are met through agreed procedures and policies to ensure the provision of the highest standards of healthcare security.

Contribute to the development of the department with regard to managing resources, and finance, within a set budget and scheme of delegation.

Directly manage aspects of Health and Safety within the Operational Security Team with due regard to appropriate protocols, training and PPE.

Assist with the recruitment of staff into the operational security team and provide local induction and to support those staff to adopt a team approach within a culture of customer care and service.

Essential

• Smart appearance
• Flexible - the team is 24/7 and there will be a requirement to attend during a variety of operational periods. e.g. to be able to adjust working hours to manage 24/7 service.
• Ability and willingness to work weekends and bank holidays including Easter, Christmas, and the New Year.
• Ability to travel promptly to sites at various times as necessary, including other site locations across Cornwall.

Desirable

• Willingness to work additional hours if required (occasional and by agreement)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Treliske

Truro

TR1 3LJ

United Kingdom

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Royal Cornwall Hospital

Treliske

Truro

TR1 3LJ

United Kingdom

Employer's website

https://www.royalcornwall.nhs.uk/ (Opens in a new tab)