Apprentice Support Secretary

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

This post is a fixed term/secondment for 16 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The successful candidate will be required to complete a Level 3 NVQ in Digital Skills or Business Administration, depending on the most appropriate pathway for the role

We are looking for a highly motivated Apprentice Support Secretary to join us in our Bladder and Bowel Team at Llanfrechfa Grange Hospital.

You will be expected to demonstrate excellent organisational skills and be flexible and adaptable in your approach to work. You must be able to work on your initiative, use tact and diplomacy where appropriate and possess excellent communication skills.

Audio typing skills are essential. Knowledge of hospital systems would be beneficial although full training will be given to the successful candidate.

The hours of work will be between 09.00 and 3:00pm Monday to Friday.

Main duties of the job

The post holder will be expected to provide effective and efficient secretarial, clerical and administrative support to clinicians within the Continence service, prioritising and planning workloads effectively.

You will be required to act as first point of contact to all key stakeholders, dealing with telephone and email queries communicating relevant information to the recipient.

You will be responsible for typing clinics within required time frames and inline with department processes and ensure photocopying, scanning and document preparation are carried out as necessary. You will also work closely and support other members of the administrative team.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

English

Essential criteria

• Education to GCSE level (including English Language)
• Knowledge of secretarial or administrative procedures and systems, such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable knowledge and experience
• Advanced keyboard skills or equivalent experience in typing and Audio Typing
• Excellent communication skills and good organisation skills

Desirable criteria

• Recent experience of working within a busy office environment
• Experience of dealing with telephone enquiries
• Experience working on computers

English

Essential criteria

• Excellent communication skills both written and verbal
• Able to work under pressure remaining calm with the ability to diffuse difficult situations
• Ability to prioritise workload to meet delivery requirements
• Ability to maintain confidentiality

Desirable criteria

• Ability to empathise.