Building Experience Manager

At Kitt, we create workspaces worth leaving home for. We design, run and manage office buildings across London, delivering a premium experience that feels more like a boutique hotel or private members’ club.

As a Building Experience Manager, you’ll be the face of Kitt in your building, creating an exceptional experience for every client and guest. From anticipating client needs to managing day-to-day building operations, you’ll take ownership of making sure everything runs seamlessly and every detail meets the Kitt standard.

Role Mission

• Deliver a warm, personalised hospitality experience for clients and guests.
• Build strong client relationships, anticipating needs and resolving issues proactively.
• Oversee front-of-house operations, meeting rooms, visitor management and in-building events.
• Maintain exceptional building standards, ensuring spaces are clean, stocked and always guest-ready.
• Coordinate with suppliers, contractors and internal teams to keep operations running smoothly.
• Gather client feedback, identify opportunities for improvement and help drive client retention.

Responsibilities

Client Experience: Deliver a premium, personalised hospitality experience for clients and guests, anticipating their needs and resolving issues promptly.

Front-of-House Management: Oversee daily building opening and closing, visitor management, meeting room bookings, post and parcels.

Client Relationships: Act as the primary point of contact for clients, building strong relationships and keeping them informed until issues are resolved.

Building Standards: Maintain exceptional standards across communal areas, stock, presentation and viewing-ready spaces.

Building Operations: Coordinate with suppliers, contractors and internal teams to ensure the building runs smoothly and issues are resolved quickly.

Community & Events: Organise in-building events and celebrate client milestones to create a strong sense of community.

Client Retention & Feedback: Gather client insights, respond to feedback and identify opportunities to improve client satisfaction and retention.

Continuous Improvement: Complete building audits, monitor performance and identify ways to improve service delivery.

About you

• Experience in premium hospitality, boutique hotels, private members’ clubs or premium workspaces.
• Excellent communication and relationship-building skills.
• A proactive, detail-oriented approach with a genuine passion for exceptional service.
• Strong organisation, problem-solving skills and the ability to take ownership.
• Confidence working independently on site, with remote support from the team at HQ.
• Confident with technology, apps and ticketing systems, and happy to troubleshoot simple issues.
• Experience in office, facilities or building management is a bonus. Experience running events or community programmes is also desirable.
  

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen.

We’ll Kitt you out

Generous stock option scheme (ask us what this means if you’re not sure)

Starting salary of £32,500- £40,000 (depending on experience)

28 days holidays a year plus Bank Holidays

Parental leave: up to 12 weeks paid parental leave for the primary caregiver

Pregnancy loss support leave

Regular socials. We love a good party.

Octopus MoneyCoach

Workplace Nursery Benefit

Cycle to Work scheme

Season Ticket Loans

WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing

Access training and a clear development path within Building Experience and Account Management.

Receive a clothing allowance of £200 to start, followed by £100 annually.

We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact [email protected]