Involvement Impact and Accessibility Specialist

Community Integrated Care

The opportunity and what makes Community Integrated Care a great place to work

Could you help ensure that people’s voices, experiences and ideas genuinely influence the services and decisions that affect their lives?

We are looking for an Involvement, Impact and Accessibility Specialist to create meaningful and accessible opportunities for people we support, families, loved ones and advocates to participate, contribute and shape change.

Working under the direction of our Senior Involvement, Impact and Accessibility Manager, you will lead and support engagement, co-production and accessible communication activities. You will help people share what matters to them and, importantly, see how their contributions have influenced decisions and improvements.

This opportunity offers:

A salary of £30,000 to £33,000 plus a £3,000 car allowance
A four-day working week, with 37.5 contracted hours
Hybrid working, with attendance at our Widnes head office or a regional hub at least one day per week
A national role working and traveling across England and Scotland
The opportunity to work directly with people we support, families, advocates and Experts by Experience
The chance to develop accessible information using Easy Read, symbols, audio, video and other personalised communication methods
A role where you can turn lived experience and feedback into visible service improvements
The opportunity to influence recruitment, learning, service design, quality improvement and organisational initiatives
A collaborative role working with Operations, Quality, Health, regional teams and our Communications and Marketing colleagues

This role combines hands-on engagement with creative content development, inclusive facilitation and practical improvement. You will help remove barriers to participation and make sure people can communicate and contribute in ways that work for them.

Who you’ll be supporting & more about the role:

You will work directly with people supported by Community Integrated Care, as well as their families, loved ones, advocates and circles of support.

This includes people with learning disabilities, autism, sensory impairments and complex communication needs. Some people may communicate non-verbally or use alternative and augmentative communication. Your work will help ensure everyone has the opportunity, adjustments and support needed to participate meaningfully.

As our Involvement, Impact and Accessibility Specialist, you will plan and deliver inclusive engagement and co-production activities. These could include surveys, forums, workshops, consultations, focus groups and listening events.

Your key priorities will include:

Building trusted relationships with people supported, families, loved ones, advocates and Experts by Experience
Facilitating accessible engagement and co-production activities
Adapting communication methods, formats and environments so people can participate meaningfully
Co-producing accessible information and resources with people supported and families
Creating Easy Read, plain English, visual, audio and digital information
Identifying appropriate adjustments such as large print, captions, British Sign Language, interpretation, translation, symbols and assistive technology
Supporting people with lived experience to influence recruitment, colleague learning, service development and quality improvement
Ensuring people receive suitable preparation, support, recognition and reasonable adjustments
Helping people share their experiences through stories, case studies, campaigns and events
Translating policies, service changes and organisational priorities into accessible information and engagement opportunities
Gathering and analysing feedback to identify themes and opportunities for improvement
Helping teams demonstrate what people have told us, what action has been taken and what has changed
Developing accessible feedback loops and tracking “You Said, We Did” outcomes
To develop and test accessible communication with people supported to check understanding and usability.
Providing practical guidance to colleagues on accessibility, inclusive communication and co-production

You will ensure engagement is delivered safely, ethically and responsibly. This includes maintaining clear records of consent, accessibility requirements, feedback and actions, and protecting people’s confidentiality, dignity and control over how their words, stories and images are used.

You will work closely with colleagues across Operations, Quality, Health, regional teams and Communications and Marketing. The role’s focus is involvement, co-production, accessibility and accessible information, working in partnership with communications colleagues on wider campaigns and organisational messaging.

Success will mean people can understand information, contribute in ways that suit their communication needs and see clear evidence that their views have shaped decisions. It will also mean colleagues have practical tools and support to make their everyday work more inclusive and accessible.

About you:

You will be a creative, organised and person-centred professional who is passionate about making information and involvement accessible to everyone.

You may bring experience from engagement, co-production, accessibility, communications, social care or another related area. Equivalent practical experience will be considered alongside formal qualifications.

Essential experience and knowledge:

Experience creating clear and engaging content for different audiences
Experience using written, digital, visual or face-to-face communication channels
Experience working sensitively with people who have learning disabilities, autism, sensory impairments, complex communication needs or other barriers to participation
Experience involving people with lived experience and families in developing or improving services, communications or engagement activity
Knowledge of accessible communication, including Easy Read, plain English and reasonable adjustments
An understanding of inclusive digital content and accessibility
An understanding of consent, confidentiality, safeguarding and the ethical use of people’s stories and images
Knowledge of adult social care, person-centred practice and rights-based approaches

Desirable experience:

Surveys and consultations
Engagement campaigns
Events and listening activities
Focus groups or forums
Co-production groups or lived experience networks
Experience using Canva, Adobe Creative Suite or similar content-creation tools would also be beneficial, although confidence learning new accessible-content and communication technologies is equally important.

You will be able to:

Communicate clearly and adapt your language, format, tone and pace
Work alongside people and families as equal partners
Simplify complex information without losing its meaning
Facilitate inclusive and accessible sessions
Create engaging, accurate and purposeful content
Coordinate multiple activities, stakeholders, approvals and deadlines
Gather feedback and use evidence to improve future activity
Use digital and design tools confidently
Handle sensitive information with discretion and sound judgement

Most importantly, you will be an exceptional listener who is patient, curious and comfortable adapting your approach. You will be reliable, approachable and committed to ensuring people retain choice, control and influence.

You will combine creativity with attention to detail and bring the integrity needed to protect people’s dignity, privacy and voice.

If you are ready to use your creativity and accessibility expertise to help people have a genuine voice and influence, click Apply to submit your application.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.