Senior Operations Manager - C1

This opportunity is only open to applicants who are Scottish Government employees, and are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. 

Revenue Scotland is Scotland's devolved tax authority, contributing to Scotland's public services through the taxes we collect. Tax Operations consists of 6 teams with responsibility for service delivery to taxpayers and agents. The 3 operational teams have a wide range of responsibilities including: penalties; debt collection; repayments; reviews; responding to enquiries via multi channels including the telephony Support Desk; dispute resolution and managing cases to litigation standard. The Continuous Improvement, Operational Excellence, and Policy & Readiness teams support and equip the operational teams to deliver efficient, scalable and user -focused services.

We are seeking an experienced senior operations leader to play a pivotal role in shaping the performance, capability and future readiness of Tax Operations as we implement new taxes, legislative change, and procure new systems and services.  This role requires an experienced and influential senior leader who can build strong relationships across and outside of the organisation, lead strategic initiatives, champion transformational change and build a high-performing, efficient operation that achieves business objectives.

Responsibilities

• Leading multidisciplinary teams, setting vision, purpose and operational leadership, fostering a high-performing, innovative and inclusive culture.
• Accountable for teams’ performance and achievement of operational results. Ensure decisions are accurate, consistent, timely, evidence-based, and aligned with legislative, policy, and governance requirements.
• Providing strategic oversight of tax decision-making and review processes. Taking a lead technical role in decision making on complex cases and litigation, representing or instructing on behalf of Revenue Scotland at tax tribunals.  

• Chairing and representing Tax Operations at leadership forums, presenting performance, tax, and change initiatives to senior leaders, Board members, and external stakeholders to inform decision-making and influence outcomes.

• You will provide strategic leadership of the Service Delivery Target Operating Model and adopt recognised project management techniques to ensure Tax Operations readiness for legislative, regulatory, system and organisational change through effective planning, risk and demand management. 
• In collaboration with the Performance and Service Manager, you will approve the role based training, quality assurance, knowledge management and reporting frameworks. Processes, guidance, communications and operational insights are to be accessible, accurate and support effective decision-making and colleague performance.
• Oversee the identification, prioritisation and implementation of improvements, ensuring seamless transition and usage in the operation. 
• As a member of Revenue Scotland’s wider leadership team, you will champion diversity and inclusion and make a significant contribution to the leadership and performance of the organisation as a whole.

Working pattern

This role is a permanent level transfer position. 

Our standard hours are 35 hours per week, we offer a range of flexible and hybrid working options. Our hybrid working principles require you to attend your assigned office, Victoria Quay, Edinburgh at least 2/3 days each month. Our hybrid approach supports a blend of home and workplace working, this should be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility. You can also work from our Glasgow hub office if required.

How to Apply

Applications for this position will only be accepted from substantive C1 employees. 

Please submit a CV and a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Vacancy closes at 11:59pm

Selection Process

All applications will be invited to an informal discussion with the hiring manager.

Informal discussions are to be confirmed.

Further Information

If you have specific questions about the role, please contact [email protected]

Read our Candidate Guide for further information on our recruitment and application processes.