GSOC Console Operator - Hybrid Working

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We are seeking a professional and highly organised Security Support Centre Console Operator to join our Corporate Security Operations team. This is a critical role responsible for supporting the day-to-day operation of a busy Security Support Centre, protecting people, property and assets across multiple locations.

The successful candidate will play a key role in monitoring security systems, handling incidents, coordinating escalations and maintaining effective communication with internal stakeholders, security personnel and emergency services. This position requires excellent attention to detail, strong administrative skills and the ability to remain calm and decisive in high-pressure situations.

You will be working 48hrs per week on a 4on4off rotation varied between Days/Nights (7-7). Ad hoc shifts total to 48hrs per week. 

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme 
• Employee assistance programme

What you will need:

• Experience within a SOC, Security Support Centre or Control Room
• Knowledge of C-Cure 9000 Access Control System - desirable 
• Must hold a valid SIA Door Supervisor Licence
• Strong incident management and escalation experience
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do:

• Monitor security activity across multiple locations, identifying and responding to incidents that may impact employees, assets or business operations
• Manage incident reporting, notification processes and security communications in line with established procedures
• Coordinate emergency escalations and support crisis management activities as required
• Oversee access control operations, including cardholder administration, visitor management processes and system monitoring
• Monitor alarms, CCTV systems and other security technologies, ensuring appropriate responses are initiated
• Support travel monitoring activities by tracking employee travel and escalating relevant risks or incidents
• Maintain accurate records, contact lists, spreadsheets, operational logs and security documentation
• Provide professional communication and support to employees, contractors, visitors, management teams and external agencies
• Ensure security policies, procedures and operational standards are consistently followed
• Provide operational support outside standard business hours when required

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.