Business Analyst (Credit Risk)

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth at speed. We harness the power of data, AI and deep industry knowledge to transform businesses, working with the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

Headquartered in New York, our team is over 63,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role: Technical Business Analyst
Domain: Banking / Credit Risk
Project: Transformation & Re‑imagining Credit Risk use-cases in a Cloud & AI enabled environment
Location: Halifax, UK (2-3 days a week in office with need-based travel to other bank locations)
Employment Type: Contract ( Umbrella Contractor Inside IR35)

About the Role

We are seeking experienced Business Analysts (Customer Journey Managers) to support a strategic initiative to reimagine existing SAS based Credit Risk estate for a leading bank on Google Cloud Platform (GCP). 

Role requires engaging directly with business and risk users to understand these journeys and document them clearly enough for GCP architects and engineers to redesign and rebuild them. This role requires strong stakeholder engagement, excellent documentation skills, and banking / Credit Risk domain experience.

Key Responsibilities

1. Discovery & Stakeholder Engagement

• Run workshops and interviews with business and Credit Risk users to understand how they use SAS analytics today.
• Identify and agree the full set of customer journeys (use cases) in scope, and maintain a journey inventory.
• Build trusted working relationships with business, risk, data, and technology stakeholders.
• Prioritise journeys with stakeholders based on business value, risk, and complexity.

2. Current-State Documentation

• Document current-state (AS‑IS) journeys end to end, covering inputs, data sources, processing steps, outputs, consumers, frequency, and pain points.
• Develop process flows and workflow diagrams using tools such as Visio, Lucidchart, Draw.io, etc.
• Capture upstream and downstream dependencies, manual steps, and controls around each journey.
• Maintain documentation in a structured, reusable format and keep it current as the work progresses.

3. Requirements & Future-State Definition

• Translate business needs into user stories, acceptance criteria, and clear requirements that architects and engineers can act on.
• Define future-state (TO‑BE) requirements for journeys to be rebuilt on GCP.
• Identify opportunities to streamline, automate, and modernise journeys, such as self-service reporting, Looker dashboards, and conversational analytics.
• Highlight process gaps, inefficiencies, risks, and quick wins in the current design.

4. Collaboration with GCP Architects & Engineers

• Act as the bridge between business and risk users and the GCP architecture and engineering teams.
• Walk architects and engineers through each documented journey and answer questions on business context during design and build.
• Support validation of rebuilt journeys with business users, including UAT planning.
• Participate in sprint planning, backlog grooming, and show-and-tell sessions.

5. Delivery & Governance

• Track progress across journeys and report status, risks, and dependencies to the project lead.
• Support project governance, RAID management, and reporting activities.
• Ensure alignment between Credit Risk business needs, regulatory expectations, and technical implementation. 

Domain & Functional Skills

• Proven experience as a Business Analyst in banking or financial services, ideally in Risk or Credit Risk.
• Understanding of how business and risk users use analytics and reporting to support credit risk activities.
• Experience supporting data, analytics, or platform migration / transformation programmes. 

Business Analysis Skills

• Excellent ability to run workshops and elicit requirements from senior business and risk users.
• Strong experience documenting current-state and future-state processes (process maps, user stories, requirement specs).
• Ability to translate business needs into clear inputs for technical teams.
• Ability to work in a blended team with client staff, EXL Risk analysts, and GCP architects and engineers.
• Strong problem-solving, analytical, written, and verbal communication skills.
• Experience with JIRA, Confluence, and Agile/Scrum environments.

Technical Awareness

• Working understanding of data concepts such as data sources, lineage, and reporting outputs.
• Ability to read and discuss technical design documents with architects and engineers.

Preferred Qualifications

• Previous LBG and LeMans experience (strongly preferred).
• Working knowledge of SAS analytics and how it is used in risk.
• Familiarity with GCP, BigQuery, or Looker concepts.
• Experience working with offshore or multi-vendor analyst teams.
• Exposure to AI / conversational analytics use cases is an added advantage.
• Basic SQL skills are an added advantage.
• Willingness to be on site in Halifax every week (essential).

As part of a leading global data and artificial intelligence ("AI") company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.