Business Analyst

About the role…

We’re looking for a motivated, skilled and experienced Business Analyst to join our Member Product team. You’ll help shape and enhance the digital experience for our group and Slimming World Online members – ensuring our services are clear, consistent and aligned with our company priorities and our vision of creating a deeply supportive, powerfully personalised and beautifully simple digital experience.

You’ll work closely with Product Owners, User Experience Designers, Developers and stakeholders across the organisation to help us understand how things work today, identify opportunities for improvement, and contribute to developments that support our ongoing transformation and our mission to help every member feel confident, connected, cared for and in control of their weight‑loss journey.

About you…

We’d love to hear from you if you’re passionate about delivering an outstanding service and you:

• have proven experience in a Business Analyst role, ideally within a business‑to‑consumer organisation
• have experience of strong stakeholder management, requirements engineering, process modelling and a variety of analysis and investigation techniques
• communicate clearly, listen well and enjoy working collaboratively with colleagues across different teams
• are naturally curious – asking thoughtful questions and exploring how processes and systems work together
• enjoy translating complexity into clarity and supporting the delivery of high‑quality digital products
• are highly organised, comfortable working with detail and able to plan your time effectively
• take pride in contributing to meaningful work that will directly support our members on their weight‑loss journeys.

What you'll be doing...

• gathering, analysing and documenting business requirements to support clear communication and effective delivery
• mapping current and future processes to help identify opportunities for improvement
• working with colleagues across the Product and Technology teams to ensure changes are well understood and aligned with the product vision
• supporting the development of features that contribute to each part of our digital experience – including seamless onboarding, personalised support, community connection, intuitive tools and Consultant‑led engagement
• helping to ensure all developments reflect our commitment to providing an exceptional experience for every member, every day
• working with other Business Analysts across the business to strengthen the analysis function.

Hours, location and flexibility...

This is a full‑time role based at our Head Office in Alfreton. Following successful establishment in the role, colleagues may work from home for up to one day per week or the option to work a nine-day fortnight is also available.

How to apply...

If you love the sound of this role and want to work within a friendly and supportive team click ‘ Apply for this job’