1st Line Technical Analyst
Focus Group
Department: Service Operations - Chalkline
Location: Borehamwood
Compensation: £30,000 - £35,000 / year
1st Line Technical Analyst
Location: Borehamwood
Working Hours: Full Time - 37.5 hours Monday to Friday. Shift allocated between 8am and 6pm
Chalkline, a Focus Group company, are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.
We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.
We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.
Role
This is a full-time role based in our office in Borehamwood.
You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients.
We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventative maintenance to systems (eg backups, patching, disk space, etc).
You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.
Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1st line level of the following technologies:
- Microsoft 365
- Microsoft Azure
- Microsoft Entra
- Intune
- Windows Server (2019 / 2022 / 2025)
- Active Directory
- Windows networking
- Basic routing, switching and Firewall rules
- Printer troubleshooting
Focus Group data privacy notice:-