Security Officer

Better places, thriving communities.

Security Officer

Full-time / Permanent

Average 38 Hours Per Week

Pay Rate: £14.51 per hour

Summary & Purpose Of The Role

We are looking for a professional, reliable, and customer-focused Security Officer to join our team within a busy and prestigious retail environment.

This is a varied, frontline role where you will help maintain a safe and secure Centre while providing a welcoming, helpful, and reassuring presence for visitors, colleagues, and brand partners.

The role combines security, customer service, and day-to-day Centre support. You will respond to incidents and emergencies, assist visitors and retailers, identify and report potential risks and work closely with colleagues to create a safe and positive environment for everyone on site.

We value teamwork, good communication and a willingness to learn. You will be supported by an experienced team, with opportunities to develop your skills and progress your career.

Key Responsibilities

As a Security Officer, you will play an important part in the safe and smooth running of the Centre.

Your Responsibilities Will Include

• Safeguarding the Centre, its visitors, colleagues, brand partners and assets through regular patrols and monitoring, in accordance with the site's Assignment Instructions and Health & Safety procedures.
• Providing a welcoming, professional, and helpful presence across the Centre, assisting visitors, colleagues and brand partners when required.
• Responding to and supporting the management of incidents, emergencies, and evacuations, ensuring procedures are followed effectively.
• Working closely with other members of the security team to provide a coordinated and professional service.
• Identifying and reporting suspicious activity, security concerns, and potential risks, taking appropriate action in line with site procedures.
• Supporting the prevention of theft, damage, and other security incidents.
• Helping to maintain a safe environment during evening operations, including the Centre's night-time economy.
• Managing vehicle movements within the Centre.
• Remaining vigilant for signs of fire, flooding and other hazards, reporting concerns, and taking appropriate action when required.
• Providing a high standard of customer service while maintaining a visible, professional, and reassuring security presence.

Skills & Experience

We're looking for someone with a positive and professional approach who enjoys working with people and contributing as part of a team.

You Will Need

• Excellent written and verbal communication skills.
• A strong customer-service focus and the ability to communicate professionally with a wide range of people.
• The ability to remain calm and professional in a variety of situations, and work effectively both independently and as part of a team.
• A valid SIA Licence, either Door Supervisor or Security Guarding.
• Good attention to detail and a responsible approach to your work.
• Good organisational and time-management skills.
• A willingness to learn and develop within the role.
• A 5-year checkable work history.

Why Join Us?

You'll be joining a supportive and professional security team within a busy retail environment where no two days are the same.

This is more than a traditional security role. You'll have the opportunity to work with visitors, retailers, Centre teams, and other partners while playing an important part in maintaining a safe, welcoming, and enjoyable environment.

Whether you already have experience within the security industry or are looking to continue developing your career, you'll be part of a team that values professionalism, teamwork, customer service, and development.

What We Can Offer

• Opportunities for career progression within a respected security provider.
• Ongoing training and development opportunities to help you build your skills and progress your career.
• Biannual bonuses based on KPI performance.
• Cycle to Work scheme.
• Access to exclusive employee discounts, from everyday shopping to holidays.
• Award and recognition schemes with cash-value rewards.
• Life insurance.
• Access to a 24/7 GP service.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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