Executive Assistant

Executive Assistant

Salary: £40,000 per annum | Company Benefits

Location: Walsall, West Midlands | Hybrid

Contract: Permanent | Full-Time | 37 hours per week

Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.

The Role

We're looking for a highly organised and proactive Executive Assistant to provide exceptional support to our Managing Director and Senior Leadership Team. This is a fast-paced, high-profile role where you'll act as a trusted partner, helping to ensure executive priorities are delivered effectively while maintaining the smooth running of day-to-day operations.

You'll be at the heart of the business, managing complex schedules, coordinating communications, preparing key leadership and board documentation, and anticipating challenges before they arise. This is an excellent opportunity for an experienced Executive Assistant who thrives in a dynamic environment and enjoys working closely with senior stakeholders.

Key Responsibilities

Supporting the Managing Director

• Managing and optimising a complex and ever-changing diary, ensuring priorities are effectively balanced.
• Anticipating potential scheduling conflicts and proactively finding solutions.
• Monitoring and managing the MD's inbox, highlighting urgent matters and tracking actions.
• Coordinating correspondence, paperwork and key business information.
• Acting as a trusted strategic partner, understanding business priorities and supporting delivery.

Supporting the Senior Leadership Team

• Coordinating agendas and documentation for monthly Senior Leadership Team meetings.
• Managing deadlines for contributions and ensuring actions are completed on time.
• Taking accurate minutes and tracking follow-up actions.
• Supporting the preparation and collation of monthly Group Board papers.

Administration & Finance

• Managing expenses and supporting reconciliation of company credit card transactions.
• Authorising financial transactions in line with internal controls and governance processes.
• Coordinating travel and accommodation arrangements.
• Supporting a range of business projects and initiatives.
• Planning and delivering colleague, client and investor engagement events.
• Organising venues, refreshments and event logistics.

IT & Onboarding Support

• Working with HR and IT colleagues to support the onboarding of senior hires.
• Ensuring appropriate equipment, systems access and authority levels are in place for new starters.

About You

We're looking for someone who is professional, adaptable and confident working with senior leaders, with the ability to remain calm under pressure and manage competing priorities.

Essential Skills & Experience

• Previous experience supporting senior executives or C-Suite leaders in an Executive Assistant/Personal Assistant capacity.
• Experience handling highly confidential and sensitive information with absolute discretion.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• Outstanding attention to detail and accuracy.
• Advanced knowledge of Microsoft Office 365, including Outlook, Teams, SharePoint and PowerPoint.
• Excellent written and verbal communication skills.
• Strong relationship-building skills with stakeholders at all levels.
• Ability to work independently, exercise sound judgement and make practical decisions.
• Proactive, flexible and solutions-focused approach.

Desirable

• Experience supporting executives who operate across multiple time zones.
• Experience using Adobe Acrobat Pro and related software.
• Previous experience supporting leadership reporting and board governance activities.

What You'll Get From Us

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.