Fire & Security Technical Services Manager

Salary Package

• £40,000–£50,000 per annum
• Company vehicle
• Mobile phone and laptop
• Pension scheme
• 28 days’ annual leave, including bank holidays
• Working hours: Monday to Friday, 8:00am–5:00pm

Duties

• Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
• Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.
• Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
• Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
• Lead the engineering team through clear direction, regular support and effective day-to-day decision-making.
• Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
• Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
• Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.
• Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
• Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
• Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
• Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
• Build a strong working knowledge of the company’s customers, service offering and operational processes.
• Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
• Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
• Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.