Customer Experience and Product Development

About You

We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems.

If you love a fast-paced environment where your ideas matter, and you want to work with a company that’s changing lives through technology, this is the role for you.

What We’re Looking For

• 2:1 from a top university
• Calm and composed to deal with the customer-facing elements of the role
• Ambitious and driven to ensure every process is being constantly tweaked and improved
• Articulate - able to justify product decisions to the team and explain them to our software engineers
• Technically proficient to deal with our internal tools and systems (mainly web-based)
• Excitement about reshaping the rental industry with innovative solutions.
• Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work

About OpenRent

At OpenRent, we’re revolutionising the UK rental market. With over 8 million users, we’re the largest rental platform in the UK.

Our mission is to make renting fairer, safer and cheaper for everyone. We’ve replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.

Why Join Us?

• Impact: Your work will directly improve the rental experience for millions across the UK.
• Culture: We're a small, collaborative team, which means quick decision making and greater autonomy.
• Customer-centric: Making our user's journey effortless is core to what we do every day
• Growth: Shape your role, develop and test your skills, and steer the direction of our product.

About The Role

As a member of our Customer Service and Product Development team you'll:

• Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.
• Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.
• Influence company-wide decisions and have a say in what we build and how we build it.

Within 3 Months, You’ll:

• Be resolving customer queries, becoming an expert on our users in the process.
• Gain extensive industry knowledge and a deep understanding of the OpenRent product.
• Start suggesting improvements to our product and service.

Within 6 Months, You’ll:

• Be empowered to improve team processes and customer service operations as needed.
• See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.
• Take ownership of small-medium sized projects to develop our product.

Within 12 Months, You’ll:

• Be making informed decisions about the direction of the product.
• Be working directly with our developers to introduce new features and other changes.
• Be responsible for delivering large-scale product / operational project from start to finish.