Job Broker

õ"Job Description

SET Accountancy Ltd is a leading provider of accountancy services committed to delivering exceptional financial solutions tailored to the unique needs of our clients. Our dedicated team of professionals possesses extensive knowledge and expertise, ensuring accurate, timely, and insightful services. We pride ourselves on building strong, lasting relationships with our clients, understanding their goals, and supporting their success. Our commitment to excellence and integrity drives us to stay abreast of industry developments, enabling us to offer innovative and effective strategies in the accountancy industry.

Our work environment fosters collaboration and inclusivity, where every team member is valued and empowered to contribute to our shared mission. We believe that a positive workplace culture enhances both employee satisfaction and client outcomes.

As a Job Broker at SET Accountancy Ltd, you will play a vital role in connecting clients with the right accountancy solutions. Your daily responsibilities will include managing client relationships, coordinating recruitment processes, and ensuring exceptional customer service. You will collaborate closely with team members to address client needs and resolve any issues that may arise, making a significant impact on our clients' success.

This position follows a Hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. The standard working hours for this role are 09:00 AM – 05:00 AM (approx. 20 hours per day) for the morning shift system.

Requirements

• Demonstrate strong account management skills to effectively oversee client accounts.
• Exhibit collaboration abilities to work cohesively within a team.
• Maintain a customer focus to ensure client satisfaction through effective solutions.
• Utilise customer service ticketing systems to manage client inquiries.
• Employ negotiation skills to secure favourable terms for clients.
• Apply problem-solving techniques to address client challenges efficiently.
• Demonstrate project management capabilities to oversee various client projects.
• Participate in recruitment processes to acquire suitable talent for client needs.

Desirable Skills

• Possess a patient and empathetic approach to client interactions.
• Exhibit kindness and consideration in all communications.
• Demonstrate punctuality in attending meetings and meeting deadlines.