New Business Executive

The Opportunity

We are currently recruiting for a New Business Executive to join our Residential Conveyancing team based at our Norwich Office. This role is an excellent opportunity to work in a friendly, growing and fast-paced law firm.

The Role

Lead Conversion and Quote Handling

• Handle Inbound Enquiries: Act as the first point of contact for new conveyancing enquiries via phone, email, and online portals.
• Provide Quotations: Generate accurate, timely fee estimates and conveyancing quotes for potential clients.
• Convert Leads: Proactively follow up on inquiries, build rapport with prospective clients, and convert quotes into active instructions.
• Explain Process: Clearly explain the conveyancing process, firm value proposition, and key timelines to new clients.

Client Onboarding and Compliance

• Open Files: Initiate new property files on the firm’s case management system.
• AML & ID Verification: Carry out Money Laundering checks, verify client identification, and ensure compliance with Anti-Money Laundering (AML) regulations and GDPR.
• Gather Initial Data: Collect necessary information (sale/purchase details) and send out client care packs.

Relationship Management

• Referrer Engagement: Build and maintain strong relationships with estate agents, mortgage brokers, and property developers to generate consistent new business.
• Account Management: Act as a key liaison point for referrers, providing regular updates to ensure high-quality service.

Administration and Reporting

• System Maintenance: Track, update, and report on enquiry pipelines and conversion metrics.
• File Handover: Ensure a seamless transition of new files to fee-earners

The Candidate

• The ideal candidate will have previous administrative experience within a law firm.
• We are looking for someone with great time management, IT and communication skills, who is an accurate typist (including dictations) and someone who appreciates the importance of attention to detail.
• The applicants will enjoy a busy environment and have the ability to remain calm under pressure.
• We are keen to find individuals who have a positive "can-do" attitude, who love learning new skills.
• Successful candidates will be team players who thrive in a collaborative environment.
• It goes without saying that we need people who can build a strong rapport with clients as well as their team.
• We are looking for people who will take this opportunity to develop (personally and professionally) in a firm that actively put the needs of our people and clients at the heart of what we do.

About the Team

The Residential Conveyancing team are approachable, personal, professional and efficient individuals that guide and support clients through buying and selling property, equity release, remortgaging a property, transfer of equity and voluntary first registration of land.

#TeamSpire

Spire Solicitors LLP is one of the largest legal firms in the region. With head offices in the heart of Norwich city centre, we also boast an unrivalled regional presence across the county, with offices in market towns throughout Norfolk including Attleborough, Aylsham, Dereham, Diss, Watton, and Wymondham.

We offer a comprehensive range of legal advice, and our dedicated team actively work together to deliver a friendly and personable culture.

Our core values are: Trust, Responsibility, Client Driven, People Matter and Teamwork.

Benefits

• Healthcare cash plan with Bupa
• Contributory pension scheme
• 25 days’ annual leave plus Bank Holidays (FTE)
• 2 self-care days per year (FTE)
• Paid "close down" days at Christmas
• Personal Development Plan to support your career
• Wellbeing Champions to support wellbeing within the firm
• Agile/Flexi Working Policy
• Staff events, and an active social committee
• A collaborative and engaging company culture

Equal Opportunities

Spire Solicitors LLP is an equal opportunity employer with all applicants considered for interview and potential subsequent employment without regard to disability, gender identity, race, sex, sexual orientation, or any other legally protected status.