Product Manager

Department: Product

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: VP, Product

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence.

Together, we’re making workplaces safer every day.

The Product Manager for SafeSuite will own the product direction, roadmap, backlog, delivery, and go-to-market for SafeSuite as the go-forward strategic platform for Veriforce UK. The role will focus on turning SafeSuite into the core questionnaire and workflow platform that supports SafeSupplier, SafePlanet and the phased migration of SafeContractor question sets, including BSA, Sustainability, and Health & Safety.

This is a Full Stack Product Manager role, aligned to the Veriforce Product Manager model. The Product Manager will be accountable for SafeSuite outcomes end to end, from understanding the customer, operational and commercial problem through to shaping the roadmap, prioritising investment, working with Engineering and UX through delivery, and ensuring releases create measurable value after launch.

For SafeSuite, this means staying close to the contractor, client, TSO, auditor and internal user journeys, while working as an equal partner with Engineering, UX, Architecture, Operations and Enterprise Applications to turn strategic product intent into scalable platform capability. The role should reduce handoffs, increase clarity of ownership, and ensure product decisions are grounded in evidence, business outcomes and operational impact.

The role will not replace the ownership of the existing SafeSupplier Product Manager, SafeContractor Product Manager, SCCP Product Manager, or Enterprise Applications team, but will work tightly with them to ensure SafeSuite becomes a scalable, reusable platform model that supports their propositions, journeys, and operational workflows.

Success in the role will be measured by whether SafeSuite becomes a reusable, trusted and scalable platform that improves the contractor, client, TSO, auditor and internal operational experience, supports UK product strategy, and reduces rework, manual touch and platform fragmentation.

What that means day to day

SafeSuite product ownership

• Own the SafeSuite roadmap, backlog, and quarterly delivery priorities, ensuring the platform supports both current product needs and longer-term UK platform consolidation.
• Own the what and the why for SafeSuite, partnering with the Engineering Lead on the how and sharing accountability for sprint outcomes, with no handoff between discovery, requirements, delivery and launch.
• Operate as a Full Stack Product Manager, owning outcomes end to end from strategy, discovery and problem definition through backlog ownership, delivery, go-to-market, measurement and post-release iteration.
• Run discovery cycles directly, including customer conversations, operational observation, internal stakeholder input, data analysis and synthesis into clear problem statements.
• Translate business, operational, client, contractor and market needs into clear product requirements, epics, user stories, acceptance criteria and measurable success metrics, validating problems before scoping solutions.
• Ensure SafeSuite is developed as a reusable platform capability rather than as a set of one-off product-specific implementations, avoiding the recreation of legacy question sets or workflows where better future-state approaches are possible.
• Tie SafeSuite features and platform investment to clear business outcomes, customer outcomes, operational outcomes and UK product strategy, using data and measurement to assess whether releases have worked.
• Apply a consistent prioritisation approach, declining or sequencing work with clear reasoning where it does not align to the highest-value outcome.
• Use design fluency, technical fluency, data, customer insight and AI-enabled ways of working to reduce handoffs, improve requirements quality, accelerate validation and increase accountability at squad level.
• Engage confidently in technical trade-off discussions with Engineering and Architecture, including workflow logic, data models, integrations, APIs, dependencies, estimates and delivery risk.

Questionnaire platform ownership

• Own SafeSuite’s questionnaire engine as a strategic platform capability, not just a migration destination.
• Define the problems, outcomes and success measures for question set configuration, versioning, scoring, visibility logic and reusable rules-based capability.
• Partner with SafeSupplier and other Product Managers to create a scalable model for new propositions, revised propositions, worker-level compliance and deeper verification.
• Challenge legacy workflows, validate the right future-state approach, and avoid rebuilding product-specific logic where reusable platform capability is needed.
• Work closely with Engineering and Architecture to ensure questionnaire capability is scalable, configurable, measurable and aligned to wider platform strategy.

SafeContractor migration partnership

• Work with the SafeContractor Product Manager to shape the phased migration of SafeContractor question sets into SafeSuite, starting with BSA, Sustainability and Health & Safety.
• Ground migration decisions in contractor, client, TSO, audit and operational problems, avoiding a simple lift-and-shift of legacy question sets.
• Partner across SafeContractor, SCCP, Operations, UX and Engineering to ensure migrated question sets improve experience, speed, throughput, manual touch, rework and customer value.

UX And Customer Experience

• Partner with UX and Design to shape intuitive, accessible SafeSuite experiences aligned to Veriforce brand standards and future UX patterns.
• Use customer insight, workflow understanding and structured design critique to challenge legacy journeys and reduce ambiguity before build.
• Validate key workflow and experience decisions with customers, operations and data so SafeSuite improves the contractor and client journey across the UK product estate.

Partner with UK Dynamics Lead

Work with Enterprise Applications and the UK Dynamics Lead to shape SafeSuite dependencies across workflows, case creation, status management, operational handoffs and reporting.

• Own the SafeSuite product vision, roadmap priorities, customer outcomes and business objectives for roadmap items with Dynamics dependencies, while partnering on feasibility, sizing, risks and readiness before build.

Delivery and execution

• Own delivery end to end, from discovery and prioritisation through release readiness, go-to-market, adoption and iteration.
• Break work into shippable increments, removing ambiguity so Engineering, UX and QA can deliver value at pace.
• Partner closely with Engineering, UX and Architecture to manage scope, trade-offs, dependencies, quality and delivery risk.

What you’ll need to be successful

Essential

• 4 to 6 years in product management, or equivalent experience, ideally in SaaS, platform, workflow, compliance, supply chain or operationally complex products.
• Track record owning a product area end to end, from discovery and problem definition through delivery, launch, measurement and iteration.
• Strong discovery, customer and market capability, including spending time with users, translating requests into problems, and validating before scoping.
• Strong prioritisation and outcome focus, with the ability to tie work to business value, customer value and operational impact.
• Data and measurement discipline, including defining success measures before build and using evidence to assess whether releases worked.
• Confidence working closely with Engineering, UX and Architecture to remove ambiguity, manage trade-offs, challenge assumptions and support delivery at pace.

Desirable

• Experience with questionnaire, workflow, verification, compliance, supply chain, accreditation or risk-management products.
• Experience operating in a squad model with no separate Product Owner, where Product and Engineering share accountability for delivery outcomes.
• Design fluency, including critiquing flows, applying accessibility basics, and using prototypes or sketches to communicate intent.
• Technical fluency, including working with integrations, workflow logic, APIs, data models, platform constraints and estimation trade-offs.
• Experience translating complex operational needs into product requirements, measurable success criteria and workflow improvements.
• Confidence working with Enterprise Applications, Dynamics, Client Portal teams and multiple proposition Product Managers.
• AI fluency and responsible use of AI across discovery, writing, analysis, planning, prototyping, backlog creation and product thinking.

What you'll get in return

We have a hybrid workplace policy, where you will work from the office 3 days per week.

Personal Health & Wellbeing / Benefits

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

> Enhanced Parental Leave

>Generous annual leave, with the option to buy additional days

> Healthcare Plan

> Annual Giving Day – an extra day to give back to yourself or your community

> Cycle-to-work Scheme

> EV Salary Sacrifice Scheme

Future Planning

> Pension scheme with employer contributions

> Life Assurance – 3X base salary

> Rewards Program – access to discounts and cashback

> LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self To Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What You Can Expect If You Apply

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.