Contract Co-Ordinator
Mitie
Contract: Permanent Type: Full time Hours: 40 Pay/Salary: £28,052.88 per annum Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES
Job Overview
The role is to support contract delivery on a national account, working closely with the Account Manager and numerous regional teams, to ensure contractual deadlines are met. The ideal candidate is someone from an FM background who is methodical, organised who can interpret PPM certification.
The role is based out Mitie's Birmingham T2 building near the airport.
Main Duties
- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators and third-party suppliers for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for contractual works
- Build a relationship with a multi stake holder client
- Creating client reporting packs for the AM
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs
- Upload correspondence i.e. work sheets, certificates, quotes onto the database
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients
- Carry out regular checks on job status and close where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Respond to emails within given guidelines/timeframes.
- Creating Work Orders from client system onto Mitie systems
- Manage the upload of documentation onto the client SharePoint
- Assist with the monthly financial reporting
What we are looking for
- Excellent PC knowledge – Excel, Word, Email
- Good organisation and administration skills
- Accuracy and attention to detail
- Excellent communication/interpersonal skills
- Ability to liaise at all levels using tact and diplomacy
- Enthusiastic with positive “can do” approach
- Work well during times of pressure
- Calm nature – even temperament
- A knowledge of the hard services and Facilities Management sectors is desirable but not essential
- High level of motivation
- Excellent organisational and planning skills
- Problem Solver
- Ability to multi-task