Aftersales Manager

Thurlow Nunn

Corby

Service

Full time

Permanent

We are seeking an experienced Aftersales Manager to lead our Service/Parts Department at our Corby branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.

As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance. You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.

This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.

Key Responsibilities

Lead and inspire the Service team to deliver an exceptional customer experience.
Drive department profitability and efficiency through proactive performance management.
Review accounts, operating controls, and KPIs, taking remedial action where required.
Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
Maintain high standards of customer satisfaction and retention.
Ensure compliance with company and manufacturer standards at all times.

About You

Proven experience managing a successful Service Department.
Excellent interpersonal skills with the ability to build and maintain strong relationships.
Strong communication, leadership, and negotiation skills.
Target-driven, with a passion for achieving and exceeding objectives.
Competent in Microsoft Office applications.
Flexible approach with the ability to work extended hours when required.
Full UK driving licence.

Our Values

As a family-owned business, we are guided by our core values: Professional, Trust, Respect, Caring, and Together. We expect every member of our team to uphold these values in everything they do.

What We Offer

Competitive salary plus uncapped bonus scheme (OTE £60,000.00)
Company car
Performance-based bonus scheme
Supportive, family-oriented working environment

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

£40,000 plus uncapped bonus scheme (OTE £60,000.00)

Hours

47 hours per week, Monday to Friday, 8.00am to 6.00pm, 1 in 2 Saturdays 8.00am to 12.00pm

Benefits

Company vehicle
31 days annual leave (including bank holidays)
Pension scheme
Life assurance
Free RAC breakdown cover
Cycle to work purchase scheme
Preferential parts, service and labour rates
Discounts on new and used vehicles
Aftersales discounts
Access to health and wellbeing support services
Free refreshments
Employee discount platform
Recruitment Referral Incentive Scheme
Employee Assistance Programme (EAP)

Closing date

23-08-2026