Housing Management Officer

Housing Management Officer

Wigan

18.75 hours per week (Wednesday afternoon – Friday)

SCP 21 – 25: £13,630 – £15,154 pro rata (£27,261 – £30,308 FTE)

Permanent Role

A part-time role where your work truly matters.

At Stepping Stone Projects, we support people to move on from homelessness and build stable, independent lives. We’re now looking for a Housing Management Officer to join our Wigan service, offering a flexible, part-time opportunity to make a meaningful difference. In this rewarding role, you’ll work alongside customers in a trauma-informed, person-centred way, helping them develop the skills, confidence and independence they need to sustain safe, secure homes and build brighter futures.

About the role

You'll deliver a proactive housing management service, supporting a small caseload of customers to sustain their accommodation and progress towards longer-term housing. In this varied role, you will work closely with customers to meet the requirements of their licence agreements, maximise their income, and manage rent and service charge payments. Alongside providing practical guidance and support to promote independence, you'll oversee the day-to-day management of accommodation, monitor compliance, and work collaboratively with partner agencies to achieve positive outcomes. This is an excellent opportunity for someone who enjoys balancing housing management responsibilities with meaningful customer engagement and wants to make a lasting difference in people's lives.

What you’ll be doing

• Supporting customers to meet the conditions of their tenancy or licence agreement and sustain their accommodation
• Monitoring rent accounts and helping customers maximise their income and manage payments
• Managing a small caseload with a personalised, supportive approach
• Identifying and addressing tenancy issues, including breaches and anti-social behaviour
• Carrying out sign-ups, tenancy checks, and property inspections
• Working with external partners (health, social care, local authorities) to support customer outcomes
• Maintaining accurate records and ensuring compliance with procedures

About you

You’ll be organised, approachable, and confident working with people from a wide range of backgrounds. You’re able to balance empathy with clear boundaries and a structured approach.

We would love to hear from you if you have:

• Good literacy and numeracy skills
• Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people
• Experience in frequently operating computerised administrative and office systems and software packages
• Ability to develop effective working relationships and rapport with clients and colleagues
• Ability to manage time effectively, prioritise work and meet deadlines
• Ability to act as an advocate and liaise with the relevant agencies including health, social care, police

Why join us?

• A flexible part-time role that fits around other commitments
• The opportunity to work for a values-driven organisation making a real impact
• A supportive team environment where your contribution is valued

Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.

Kindly note that applications submitted as CVs through Indeed will not be considered.