Sexual Healthcare Support Worker/Receptionist

Sexual Healthcare Support Worker/Receptionist

Working Pattern: Part Time (21 Hours per week)

Salary (Pro rata): £14,687.40

Holiday entitlement: 27 days plus public holidays pro rata

Contributory Pension Scheme

Location: Based mainly in Hereford city centre, with occasional countywide travel.

The post is primarily based at our sexual health clinic in Hereford city centre. From time to time, you may also be required to provide reception support at outreach clinics across Herefordshire. You will be joining a small, friendly, and supportive team committed to delivering high-quality sexual health services to our local community.

About You

You will be someone who:

• Has a warm, professional, and approachable manner.
• Is able to work confidently in a busy and demanding environment.
• Can use their initiative, work independently, and remain calm under pressure.
• Is motivated, resilient, and committed to providing excellent customer service.
• Understands the importance of treating every patient with dignity, empathy, and respect, regardless of their background, lifestyle, or personal circumstances.
• Appreciates the vital importance of confidentiality and patient privacy.
• Has good IT skills and is confident using computer systems, email, telephone systems, and digital communication platforms.
• An interest in supporting people to access healthcare and ensuring they receive the best possible experience is essential.

The Role

As our Receptionist, you will:

• Welcome patients and provide a friendly, professional reception service.
• Answer telephone enquiries and support patients in accessing the appropriate services.
• Register patients and manage appointments using our electronic clinical systems.
• Complete a range of administrative and data entry tasks accurately.
• Support the team with general office administration.
• Assist with marketing activities and social media content where appropriate.
• Help maintain a welcoming, safe, and confidential environment for all service users.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.