Customer Experience Advisor

We’re on the lookout for two Customer Experience advisors to join the believe housing team, one permanent and one 12-month fixed term.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer

.

A flexible approach that works for y

ou

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tas

ks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the w

eek.

About the

role

Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation’s ser

vices.

You will be expected to be an effective member of the Customer Experience Team providing outstanding services direct to all customers in line with the vision and values of the organi

sation.

Your responsibilities will

• include:Respond to all types of customer enquiries and resolve wherever possible without referring to another team or person, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer e
• xperienceaccurately complete all administration work in a timely manner and in accordance with policies and p
• roceduresvalidate customer information and update appropriate I.T. systems and records as required in a time
• ly mannerachieve personal KPI’s and effectively contribute to achievement of all tea
• m targetsbe flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brillian
• t servicecontribute to the induction and training of new team

members.

What’s

on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is

encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do you

r best work.

We offer a competitive salary of £27,073 – £28,426 p

• er annum and:Up to 33 days annual leave, plus four vol
• unteering daysa competitive
• pension schemeaccess to our hea
• lthcare schemeflexible working that supports
• your wellbeinga positive, inclusive culture where growth and development are genuine

ly encour

aged.

If you share our values and believe you can bring something special to this role, then apply now. We’d love t

o hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, pl

• ease let us know.Closing date for applications is 11.59pm on Su
• nday 2 August 2026All applicants must go th
• rough our website.Intervie

ws to be confirmed