252800 Junior IT Support Engineer

About The Role

We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team.

This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care.

What You’ll Do

You Will

• Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues
• Support device deployment, configuration, and maintenance
• Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices
• Collaborate with senior engineers and specialist teams to resolve issues
• Contribute to service improvements and knowledge sharing

Who We’re Looking For

We Are Seeking Individuals Who

• Have a keen interest in IT and technology
• Demonstrate strong problem-solving and communication skills
• Are customer-focused and able to support users at all levels
• Are willing to learn and develop within a structured support environment
• Previous experience in IT support is desirable but not essential – we welcome applicants who are at the early stages of their IT career.

Why Join Us?

This Role Offers

• A strong entry point into an NHS IT career
• Exposure to a wide range of systems and technologies
• The opportunity to work within a supportive and experienced team
• Access to training and development opportunities

Career Development

This is not just a job – it’s a career opportunity.

The role provides a clear pathway to progress into a variety of IT roles, including:

• IT Support Engineer (Band 4/5)
• Technical / Infrastructure roles
• Application Support
• Cyber Security
• Digital Facilitation and Project roles

We are committed to supporting staff development and creating opportunities to grow within DDaT.

For informal enquiries please contact Brian Currie, User Support Manager on ***email_hidden*** or Stephen Hall at [email protected]