252800 Junior IT Support Engineer

About The Role

We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team.

This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care.

What You’ll Do

You Will

• Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues
• Support device deployment, configuration, and maintenance
• Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices
• Collaborate with senior engineers and specialist teams to resolve issues
• Contribute to service improvements and knowledge sharing

Who We’re Looking For

We Are Seeking Individuals Who

• Have a keen interest in IT and technology
• Demonstrate strong problem-solving and communication skills
• Are customer-focused and able to support users at all levels
• Are willing to learn and develop within a structured support environment
• Previous experience in IT support is desirable but not essential – we welcome applicants who are at the early stages of their IT career.

Why Join Us?

This Role Offers

• A strong entry point into an NHS IT career
• Exposure to a wide range of systems and technologies
• The opportunity to work within a supportive and experienced team
• Access to training and development opportunities

Career Development

This is not just a job – it’s a career opportunity.

The role provides a clear pathway to progress into a variety of IT roles, including:

• IT Support Engineer (Band 4/5)
• Technical / Infrastructure roles
• Application Support
• Cyber Security
• Digital Facilitation and Project roles

We are committed to supporting staff development and creating opportunities to grow within DDaT.

For informal enquiries please contact Brian Currie, User Support Manager on ***email_hidden*** or Stephen Hall at [email protected]

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

APPLICATION PROCESS - https://www.careers.nhs.scot/how-to-apply/application-process/

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.

• Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet.
• Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application—but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It’s fine to use AI for inspiration or to check spelling and grammar, but it shouldn’t write your answers for you. Why this matters: Applications that appear to rely on AI‑generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you.
• CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
• Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
• Once you have submitted your application form you will be unable to make any amendments.
• Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
• If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
• Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.

DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

Additional Information For International Candidates

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.

Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).