Account Manager

Join Elis – A Leader in Sustainable Circular Services

At Elis, we are an international multi-service provider specialising in textile, hygiene and facility services. As a leader in circular services, we help businesses achieve the highest standards of hygiene and protection for their employees and customers, while reducing environmental impact and supporting a more sustainable future.

Our rental and maintenance model enables customers to focus on what they do best, while we take care of their essential service needs. Through innovation, sustainability, and customer partnership, we create lasting value for our clients, our people, and our planet.

The Opportunity

We are seeking a proactive and customer-focused Account Manager to manage and develop an existing portfolio of accounts. This role is central to driving customer retention, identifying growth opportunities, and delivering an outstanding customer experience.

You will act as the voice of the customer within Elis, building strong relationships, implementing strategic account plans, and supporting customers to achieve their goals while contributing to the continued success of the business.

What You'll Be Doing

• Manage a portfolio of customer accounts with a strong focus on retention and relationship development.
• Analyse customer feedback, complaints, and lost business data to identify improvement opportunities.
• Identify and deliver cross-selling and growth opportunities across the portfolio.
• Develop and maintain Customer Account Plans to manage risks and maximise opportunities.
• Achieve growth targets through effective account management and commercial planning.
• Act as the main point of contact for customer-related matters.
• Build a deep understanding of customer needs, priorities, and future requirements.
• Ensure service levels and customer agreements are maintained and continuously improved.
• Track and forecast customer performance metrics, identifying potential opportunities and risks.
• Support the resolution of outstanding debt issues through effective customer engagement.
• Review account profitability and recommend service enhancements where appropriate.
• Implement agreed pricing strategies and negotiate annual price increases.
• Drive continuous improvement and provide commercially focused solutions to customer challenges.

What We're Looking For

• Previous experience in Account Management, Customer Success, or a customer-facing commercial role.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and influencing abilities.
• Analytical mindset with strong attention to detail and the ability to interpret data.
• Ability to work collaboratively across teams and multiple locations.
• Self-motivated with strong organisational and time-management skills.
• A proactive approach to identifying opportunities and solving problems.
• Full UK driving licence.

Why Join Elis?

At Elis, we invest in our people and provide genuine opportunities for career progression across our national network. You'll be joining a supportive, collaborative team within a growing international business committed to sustainability and innovation.

What's on Offer?

• Competitive salary plus performance bonus
• Car allowance
• Private medical insurance
• Company pension scheme
• 33 days holiday (including bank holidays)
• Life assurance
• Employee Assistance Programme
• On-site parking
• Ongoing development and career progression opportunities
• The opportunity to work with a fantastic team and a market-leading organisation

Ready to take the next step in your career?

Apply today and become part of a business that's helping customers thrive while building a more sustainable future for all.