Housing Support Officer

Location

Redhill

Customer Experience & Support

Fixed Term

£29500

006342

about 5 hours ago

Full time – 36 hours per week - 2 years Fixed Term

Hybrid working - expected office days 2-3 days per week

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.

• We will Always Be Curious about how we can do better.

• We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Parashoot Housing Officer to join our Parashoot Housing Support Team

What you’ll achieve in the role

The overall purpose of this role is to provide customer-focused, individualised, outcome-focused support to enable customers to secure, maintain, or set up a new tenancy and avoid homelessness.

Key responsibilities include:

• Enable customers to live independently by assessing new referrals, identifying support needs, and co-creating personalised support plans that promote dignity, choice, and confidentiality.

• Increase tenancy sustainment and prevent eviction by helping customers develop practical skills to manage their home, such as understanding tenancy responsibilities and day-to-day household tasks.

• Improve access to external services by identifying specialist needs and connecting customers with the appropriate support providers in a timely and coordinated way.

• Promote customer safety by identifying and escalating safeguarding concerns promptly and following Raven’s safeguarding procedures to ensure appropriate action.

• Ensure accountability and consistency by maintaining accurate, up-to date, and well-organised support records, including completed and reviewed support plans.

What you’ll bring to Raven

For this role, we are looking for someone with the following:

• Knowledge of assessment and support planning systems

• Excellent communication skills

• Understanding of the housing support needs of vulnerable people.

• Knowledge of benefits systems

• Admin and record keeping skills

• Full clean driving licence.

Please review the job description and Raven Strengths Matrix for full criteria details.

Job Description - Parashoot Housing Support Officer

Raven Strengths Matrix

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 31st July 2026

Interview Date: 5th & 6th August 2026

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries

• Fantastic work/life balance with flexible working and generous leave entitlement

• Strong focus on learning and development, with opportunities to grow your skills and career

• Enhanced maternity, paternity, and adoption pay

• Funded health cash plan

• Extensive wellbeing support

• Voucher-based recognition scheme

• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at ***email_hidden*** or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email: ***email_hidden*** , or phone us on 0300 123 3399.