Repairs Planning Supervisor

Job Introduction

Repairs Planning Supervisor

Salary:£35,504 - £37,747

Hours: 37 hours per week (Occasional work outside normal working hours to support operational service needs)

Directorate: Property Services

Service Area: Repairs

Location: Wolverhampton

Workstyle: Fixed

Job type: Permanent

Make every job count. Shape a service that puts customers first.

Are you highly organised, great with people, and passionate about delivering exceptional customer service? Our Repairs Planning Supervisors play a pivotal role in ensuring our repairs and maintenance services run smoothly, efficiently, and with the customer at the heart of every decision.

As the central coordination point for our busy Repairs Team, you’ll ensure the right operative is in the right place at the right time – supporting performance, resolving scheduling challenges, and helping us deliver a first‑class service to tenants across the city.

What you'll be doing

You will play a key role in delivering a wide range of property-related services, including emergency and responsive repairs, improvements, void refurbishments, adaptations, and disrepair works.

Key responsibilities include

• Keeping our schedules running like clockwork
• Monitoring performance and driving improvement
• Being a trusted point of contact
• Ensuring real-time, accurate information, reporting, and data integrity

About you

We welcome applications from people of all backgrounds, identities, and experiences. If you’re enthusiastic about this role but don’t meet every point below, we still encourage you to apply.

You thrive in a busy service environment, loves solving problems, and take pride in helping others. You’re flexible, collaborative, and committed to excellence – living our values, championing inclusion, and contributing to a safe, high‑performing service.

• Can you stay organised and juggle competing priorities in a fast‑paced environment?
• Do you bring a positive, “can‑do” attitude and feel confident making decisions under pressure?
• Are you a clear, effective communicator – written, verbal, and customer‑focused?
• Are you numerate and literate to GCSE level (or equivalent)?
• Can you lead by example, drive performance, and maintain high service standards?
• Do you understand the social housing regulatory framework and tenant satisfaction measures?
• Do you have experience planning or coordinating repairs within property services?
• Do you hold a relevant professional qualification or membership?

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen – with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place. You’ll be part of a team that makes a real difference to residents every single day.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.

Reports to: Repairs Planning Team Leader

Closing date: 24 July 2026

Skills Assessment day: 12 August 2026

2nd Stage Interview date: 19 August 2026

Rebecca Fogg - ***email_hidden***

Apply today

If you’re committed to delivering great customer‑focused services and want to play a key part in delivering a repairs service our customers can trust, we’d be delighted to receive your application.