Help Desk Manager

Embark On Your Next Adventure

Join Audley Travel as our next Help Desk Manager

If you're an experienced IT Support or Helpdesk leader who is passionate about delivering exceptional service, developing high-performing teams, and driving continuous improvement, we'd love to hear from you

Travel Shaped Around You: The Audley W

ayWe believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memorie

s. See more about life at Audley Tra ve

l

Role Highli

• ghtsLead a Global Helpdesk Funct ion: Manage our UK-based Technology Support Analysts and our managed service Helpdesk team in the US, ensuring exceptional service delivery across the busin
• ess.Drive Service Excelle nce: Own Helpdesk performance, ensuring SLAs and KPIs are consistently achieved while identifying opportunities to improve processes, systems and user experie
• nce.Technical Leaders hip: Act as the escalation point for complex incidents and provide guidance on troubleshooting, IT operations and best practice support standa
• rds.Develop High-Performing Te ams: Coach, mentor and support colleagues through regular feedback, performance reviews and development plann
• ing.Continuous Improvem ent: Evaluate and implement new tools, technologies and ways of working that enhance efficiency and customer satisfact

ion.

It Would be Gre

• at IfYou have proven leadership experience within a Helpdesk, Service Desk or IT Support environ
• ment.You possess strong technical troubleshooting and analytical skills and enjoy solving complex is
• sues.You have experience supporting Windows devices, Microsoft 365, Active Directory, Group Policy and In
• tune.You understand networking fundamentals including TCP/IP, DNS, DHCP and VPN technolo
• gies.You have knowledge of ITIL principles and IT Service Management best pract
• ices.You are highly customer-focused with excellent communication and stakeholder management sk

ills.

What's In It F

or You This role is located in our Witney, Oxfordshire or Shepherd’s Bush, London

office Circa £50,000 salary plus discretionary annual

bonus Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and couns

elling Holiday - 25 days rising to 30 days with length of s

ervice A day off for your bi

rthday A day off for volunteering to support a charity, local support group or community work of your

choice Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the

office Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbein

g apps Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of ret

ailers Enhanced family leave & pension

scheme Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount we

bsites Long service awards & sabbatical

leave

The Interview

Process

Our interview process involves 4 main

• stages:One of our recruiters will review your application personally, and if successful we will invite to the initial conversation to discuss your experience, motivations and the oppo
• rtunity.Microsoft Teams interview with the Hiring Manager, focusing on the technical aspects of the role, your leadership experience and approach to service d
• elivery.Final face-to-face interview with key stakeholders from the Technolo
• gy team.Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment

process.

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytr

avel.com.

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help

you shine!

Ready to turn your travel passion into a career? Apply now to start your journey at Aud

ley Travel!